Hello Today we’ll be discussing on How to Close, Delete or Deactivate your Aella Credit Account Easily.
Aella Credit provides personal loans to customers across Nigeria through their website and mobile app. However, there are many valid reasons you may want to permanently or temporarily remove your Aella Credit account, such as security concerns, lack of use, switching services, or consolidating finances.
Closing your Aella Credit account can easily be done through the mobile app or website portal. In this comprehensive guide, we provide step-by-step instructions on how to delete or deactivate your Aella Credit account. We also cover downloading statements, effects after closure, and answer 15 common FAQs.
When to Close Your Aella Credit Account
Here are some of the top reasons for wanting to close your Aella Credit account:
- You no longer need or want Aella Credit loan services
- You have security or privacy concerns
- You are moving to another lending platform
- You need to consolidate financial accounts
- You are unsatisfied with Aella Credit services or fees
- You have fully repaid your loan through Aella Credit
Before closing, be sure to download statements for your records and repay any outstanding loan balance.
How to Close Your Aella Credit Account
Follow these straightforward steps to permanently close your Aella Credit account:
- Open the Aella Credit app or go to their website
- Find the option to close account and select it
- Choose a reason for closure from the menu
- Enter your account password when prompted
- Confirm that you want to close the account
Once you complete these steps, your Aella Credit account will be immediately and permanently deactivated.
What Happens When You Close Your Account
Here is what happens after closing an Aella Credit account:
- Your Aella Credit profile and loan history are deleted
- You can no longer access loan services through Aella Credit
- Any pending loan applications or payments will be canceled
- You must repay any outstanding loan balance as per your agreement
- You lose access to the account and Aella Credit platform
According to Aella Credit, closed accounts cannot be reopened. You would need to create a new account to borrow from them again.
How to Download Statements
Before closing your Credit account, download statements for your records:
- Go to your account menu and select Statements
- Choose a statement period and tap Download
- The PDF statement will download to your device storage
- Save statements from all periods for your records
Having these statements is important for personal finance tracking and tax purposes.
How to Deactivate Instead of Close
If you want to temporarily disable your Aella Credit account, you can choose to deactivate it instead of fully closing it:
- Go to account Settings and select Deactivate account
- Enter your password to confirm deactivation
When deactivated:
- Your account is disabled but your data remains intact
- You can still log back in and reactivate your account
- You cannot access loan services until reactivated
Deactivating your account puts it on hold while preserving your information.
FAQs On How to Close, Delete or Deactivate your Aella Credit Account Easily
1. Is closing my Aella Credit account permanent?
Yes, Aella Credit account closure is permanent. Closed accounts cannot be reopened and you would need to create a new account.
2. Can I get a refund for any unused paid services after closure?
No, Aella Credit does not issue refunds for any fees or paid services after you voluntarily close your account.
3. What happens to my personal data when I close my account?
Aella Credit deletes all personal data connected to the closed account, including profile info, statements, loan history, etc.
4. How long does it take to permanently close an Aella Credit account?
Aella Credit accounts are closed immediately after you confirm closure through the app or website. The process is instant.
5. Can I reopen my closed Aella Credit account later?
No, once your Aella Credit account is voluntarily closed it cannot be reopened. You would need to create a brand new account.
6. Will closing my account also cancel pending loan applications?
Yes, any pending or approved loan applications and payments connected to the account will be canceled when it is closed.
7. What happens to my remaining Aella Credit loan balance when I close an account?
You must continue repaying any outstanding loan balance as per your original loan agreement after account closure.
8. Where can I find the option to close my Aella Credit account?
The account closure setting is located in your Aella Credit account settings. Tap your profile, go to account settings, and select close account.
9. Can I delete the app without closing my account?
Yes, deleting the Aella Credit app does not close your account. You can reinstall the app and log back in with your credentials.
10. How do I know if my account is fully closed after requesting closure?
Aella Credit will send you email confirmation that your account has been permanently closed and deactivated.
11. Is there a waiting period after requesting closure?
No waiting is required, your Aella Credit account will instantly close after submitting the request.
12. What should I do before closing my Aella Credit account?
Before closure, repay outstanding loan balances, download statements, and cancel any pending loan applications.
13. Can I temporarily deactivate my account instead of fully closing it?
Yes, you can deactivate your account to temporarily disable it while preserving your data for reactivation if needed.
14. Why might I want to close my Aella Credit account?
Reasons include security concerns, lack of use, switching services, repaying loan balance, consolidating finances, or dissatisfaction with their services.
15. Who do I contact if I have issues closing my account?
If you have any problems deactivating your Aella Credit account, please contact their customer support for assistance.
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Conclusion
Closing your Aella Credit account permanently removes your data from their system. Make sure to settle any outstanding loan balance and download statements before submitting the account closure request. If you want to temporarily disable the account, deactivating it preserves your information for reactivation if needed later.
After reading this article now you know How to Close, Delete or Deactivate your Aella Credit Account Easily.