How to Close, Delete or Deactivate your Carbon Account Easily

When to Close Your Carbon Account

Here are some common reasons you may want to close your Carbon account:

You no longer use Carbon services
You want to consolidate financial accounts
You are unsatisfied with Carbon’s services
You have security concerns
You are moving to a new country

Before closing your account, make sure to download statements and transaction history for your records. You should also unlink any connected bank accounts or cards and transfer out any remaining funds.

How to Close Your Carbon Account

Closing your Carbon account is a straightforward process that can be done through the mobile app or website. Here are the steps:

Open the Carbon app and go to Profile > Settings > Account
Tap on Close Account
Select a reason for closing from the dropdown menu
Enter your password to confirm account closure

On the Carbon website:

Click on your profile icon and go to Settings
Click on Close Account
Choose a reason for closing from the menu
Enter your password and click Continue

Once you confirm, your Carbon account will be closed immediately. Any remaining balance will be transferred to your linked bank account if you have one.

What Happens When You Close Your Carbon Account

Here is what happens after you close your Carbon account:

Your account profile, transaction history, and personal information are deleted
You can no longer send or receive money through Carbon
Any pending transactions will be canceled
Your remaining Carbon balance is transferred to your bank if linked, otherwise lost
Your account is deactivated and closed permanently

Carbon states closed accounts cannot be reopened. You would have to create a brand new account if you want to use Carbon again in the future.

How to Download Your Transaction History

Before closing your Carbon account, make sure to download your full transaction history for your records. Here’s how:

In the Carbon app, go to Profile > Statements & Tax
Tap on any statement period to view transactions
Tap the share icon in the top right corner
Choose to export the statement as a CSV or PDF file

On the website:

Go to Statements & Tax under your Profile
Click on a statement period and select Download
Save the PDF statement on your computer

Be sure to download transaction histories from all periods to have a complete financial record.

How to Deactivate Instead of Closing

Instead of permanently closing your Carbon account, you have the option to temporarily deactivate it. Here’s how:

Go to Profile > Settings > Account
Tap Deactivate Account instead of Close Account
Enter your password to confirm deactivation

When you deactivate:

Your account is temporarily disabled but not deleted
You can still sign back in and reactivate your account
Your personal info, transaction history, and balance remain intact
You cannot send or receive payments until reactivated

Deactivating lets you take a break from Carbon without permanently closing your account right away.

FAQs About How to Close, Delete or Deactivate your Carbon Account Easily

How to Close, Delete or Deactivate your Carbon Account Easily

1. Is closing my Carbon account permanent?

Yes, once you voluntarily close your Carbon account, it is permanently deactivated and cannot be reopened. You would need to create a brand new account to use Carbon again.

2. Can I reopen my closed Carbon account?

No, Carbon does not allow reopening closed accounts for security reasons. The only option is to create a new account.

3. What happens to my personal data when I close my account?

Carbon deletes all personal data associated with your account, including your profile info, transaction history, linked accounts, and any other data collected.

4. How long does it take to close my Carbon account?

Your Carbon account will be closed immediately after confirming account closure through the app or website. The process only takes a few seconds.

5. Can I get a refund for any Carbon fees after closure?

No, Carbon does not issue refunds for any fees after you voluntarily close your account. Make sure to use up your full Carbon balance before closure.

6. What happens to my money if I close my Carbon account?

When closing your account, you will be prompted to withdraw any remaining funds to a linked bank account. If no bank is linked, your Carbon balance will be lost when the account is closed.

7. Will closing my account stop recurring Carbon payments?

Yes, all pending and recurring Carbon payments associated with your account will be canceled when it is closed.

8. Can I delete just my Carbon app without closing my account?

Yes, deleting the app does not close your account. You can download the app again and log back in with your credentials. Only requesting account closure fully deactivates it.

9. What should I do before closing my Carbon account?

Before closure, make sure to withdraw all funds, download account statements, unlink any connections, and cancel subscriptions or recurring payments.

10. Where can I see the option to close my Carbon account?

You can find the account closure option under Profile > Settings > Account in the Carbon app or website.

11. How do I know my Carbon account is fully closed?

You will receive email confirmation from Carbon that your account has been permanently closed and deactivated after requesting closure.

12. Is there a waiting period after requesting closure?

No, your Carbon account will be closed immediately after you confirm closure through the app or website.

13. Can I deactivate instead of fully closing my account?

Yes, deactivating will temporarily disable your account while keeping all your information intact. You can reactivate it anytime.

14. What are some reasons I might want to close my Carbon account?

You may want to close your account if you no longer use Carbon, have security concerns, are consolidating finances, moving abroad, or are unsatisfied with Carbon services.

15. Who do I contact if I have issues closing my account?

If you have any trouble deactivating your account, contact Carbon customer support for assistance with closure.

The Bottom Line

Closing your Carbon account is quick and straightforward. Make sure to withdraw your balance, download account statements, and cancel any payments first.

Conclusion

Closing your Carbon account is a relatively simple process that can be completed through the mobile app or website in just a few clicks. With Carbon’s instant account closure, your profile, data, and any remaining balance will be permanently removed from the platform right after confirming your request.

Before closing your Carbon account, be sure to download all of your transaction statements for tax and personal finance records. You should also unlink any connected accounts, withdraw your remaining funds to your bank, and cancel any recurring payments or subscriptions.

If you want to take a temporary break from Carbon without fully closing, you have the option to deactivate your account while preserving your information. Deactivated accounts can easily be reactivated if you choose to use Carbon again.

Overall, while closing your Carbon account is permanent, the process is quick and simple. Just be sure your account is in order before submitting the closure request. If you have any issues deactivating your Carbon account, you can contact their customer support team for assistance.

After reading this blog you know about How to Close, Delete or Deactivate your Carbon Account Easily.