Hello, Today we’ll be discussing On How to Deactivate, Close or Delete Access Bank Mobile App and Internet Banking Account.
Access Bank is one of the top banks in Nigeria and offers their customers mobile and internet banking access for convenient account management. However, there may come a time when you need to deactivate, close, or delete your Access Bank online banking profile and access.
Reasons to Close Access Bank Online Banking
Here are some of the most common reasons for closing Access Bank mobile or internet banking access:
- You no longer require online banking services
- You have security concerns and want to minimize access points to your account
- You are consolidating bank accounts or switching primary banks
- You are unsatisfied with Access Bank’s online banking platforms
- You are relocating abroad and closing your Nigerian Access Bank account
- You want to simplify and reduce the number of financial accounts you have to manage
How to Temporarily Deactivate Access Bank Mobile App
If you want to temporarily disable the Access Bank mobile app, you can follow these steps:
- Open the Access Bank Mobile App on your device and log into your account
- Go to the Settings or Profile section of the app
- Look for the “Deactivate Account” option and select it
- You may need to enter your PIN or passcode to confirm deactivation
- Your app will confirm your Access Bank account is now deactivated
This will disable the app and online account access, but your account details, history, and balance remain unchanged. You can reactivate the mobile app by simply logging back in with your credentials at any time.
How to Temporarily Deactivate Access Bank Internet Banking
To temporarily deactivate your Access Bank internet banking access:
- Login to the Access Bank Internet Banking portal through their website
- Go to your Profile or Settings page
- Look for a “Deactivate Account” or similar option
- You may need to enter additional details or OTP to confirm deactivation
- Access Bank will notify you that internet banking access is now deactivated
This disables online account access through internet banking but your account itself stays open. You can reactivate the internet banking by logging back in whenever needed.
How to Permanently Close Access Bank Mobile App Access
To fully close Access Bank mobile app access for your account, you need to contact their customer service support. Follow these steps:
- Call the Access Bank customer care line or visit your branch
- Inform the agent or representative you want to close mobile app access
- Provide your account details and any requested personal info for verification
- Confirm your decision to permanently close mobile app access
- Follow any other steps as instructed by the agent to complete closure
This will initiate a formal process through Access Bank to close mobile app access while keeping your account open for internet banking and in-branch services.
How to Permanently Close Access Bank Internet Banking
To permanently close Access Bank internet banking access, follow these steps:
- Contact Access Bank customer care or visit your branch
- Inform the agent you want to terminate internet banking access
- Provide required personal and account details for verification
- Complete any forms or procedures required
- Confirm your request to permanently close internet banking access
Access Bank will then initiate closure of internet banking access while your account itself remains open. You will need to perform in-branch transactions going forward.
How to Delete Access Bank Online Banking Profile
Unfortunately, Access Bank does not allow customers to independently delete their online banking profiles. This is because as a bank, they are required to maintain records of all transactions and account activity.
However, you can essentially delete online banking access by:
- Formally closing both mobile and internet banking access via customer service
- Removing the mobile app from all devices
- Clearing any saved passwords or access credentials
- Refraining from using any Access Bank online services indefinitely
After an extended period of inactivity, you can request Access Bank delete your online banking profile altogether. But this is not guaranteed due to legal data retention regulations.
What Happens When You Deactivate Access Bank App
When you temporarily deactivate the Access Bank mobile app, here is what happens:
- The app is disabled and you cannot sign in or use it
- Your account remains open and unaffected
- Your account balance, profile, and transaction history are unchanged
- You can reactivate app access by logging back in at any time
What Happens When You Close Access Bank App Access
When you permanently close Access Bank mobile app access, it leads to:
- Your app login credentials being terminated
- Inability to use the mobile app at all for banking needs
- Your underlying bank account remains open and functional
- Needing to call customer service to restore mobile access
Steps to Take Before Closing Access Bank Online Banking
Before beginning the process to close Access Bank online banking access, be sure to:
- Download any account statements you may need for records
- Withdraw or transfer all funds from your Access Bank account
- Settle any pending payments or transactions
- Delete your account from any linked apps or payment services
- Unlink any associated debit/credit cards or bank accounts
How to Withdraw or Transfer Funds Before Closure
Before closing Access Bank online banking, you should withdraw or transfer out any remaining funds. You can do this by:
- Visiting an Access Bank branch to withdraw cash
- Transferring funds to another Nigerian bank account
- Sending funds to another Access Bank account holder
- Cashing out your balance at an Access Bank agent location
Payment Details to Remove Before Online Banking Closure
Be sure to remove any saved payment information before closing Access Bank online banking, including:
- Debit and credit card numbers
- Linked Nigerian bank accounts
- Saved recipient details or payees
- Authorized payment services or apps
FAQ On How to Deactivate, Close or Delete Access Bank Mobile App and Internet Banking Account
Are Fees Charged to Close Access Bank Online Banking?
Access Bank does not charge any direct fees or penalties for closing online banking access. However, take note of any potential third party fees, such as charges from your other bank when transferring out funds prior to closure.
How Long Does It Take to Close Access Bank Online Banking?
It typically takes approximately 5-7 business days to fully close Access Bank online banking access. This includes submitting closure requests, completing all required procedures, and having your request processed by Access Bank internally.
Why would I need to close Access Bank online banking access?
The top reasons are no longer needing online services, wanting to consolidate accounts, security concerns, relocating abroad, or overall dissatisfaction with their platforms.
What happens if I just deactivate my online banking?
Temporarily deactivating online banking disables access but does not affect your actual account, which remains open and unchanged.
Can I withdraw all my money before closure?
Yes, you can and should withdraw or transfer out your full Access Bank account balance before closing online banking by visiting a branch, using an agent, or moving it to another bank.
Is closing online banking the same as closing my account?
No, closing online banking only restricts mobile app and internet access to your account. It does not actually close your underlying Access Bank account.
Can I delete my online profiles without contacting Access Bank?
No, there is no self-service deletion option. You need to contact Access Bank support and request deletion after a long inactive period, but it is not guaranteed.
Can Online Banking Be Deleted Without Contacting Access Bank?
No, only Access Bank has the ability to fully delete your online banking profile after formally closing your access. You must contact them and request deletion after an extended inactive period. Self-service deletion is not currently available.
What Happens to Transaction History After Closure
After closing online banking with Access Bank, your transaction history and account records will still be retained in their systems for a number of years as legally required. But you will no longer be able to view this information through online banking.
Is Closing Access Bank Online Banking Difficult?
No, the process of closing online banking access with Access Bank is fairly straightforward. Their customer service agents will guide you through the required steps smoothly. Just remember to withdraw all funds and delete your payment information beforehand.
Can a Deactivated Online Banking Profile Be Reactivated?
Yes, if you have only temporarily deactivated your Access Bank online banking, you can easily reactivate it by logging back into your mobile app or internet banking portal at any time. Deactivation just disables access temporarily until you log back in.
Read more: finance how-to close delete or deactivate your palmcredit account easily
Conclusion
Access Bank support to formally close online banking when required, after withdrawing funds and details. Consider options like temporary deactivation. Only Access Bank can delete profiles after extended periods of no use upon request.
After reading this article now you know How to Deactivate, Close or Delete Access Bank Mobile App and Internet Banking Account.
