How to unlock Moniepoint Account

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Hello and Welcome, Today we’ll be discussing On How to unlock moniepoint account.

Moniepoint offers a robust suite of financial services through its agent banking network. However, you may encounter situations where your Moniepoint account gets temporarily locked or suspended, preventing access. Common reasons for lockouts include too many failed login attempts, inactive use, or flagged suspicious activity. Getting your account unlocked quickly is crucial for restoring access to your funds and services. This comprehensive guide covers how to unlock your Moniepoint account through self-help options, agent assistance, contacting customer support, and more.

Reasons for Moniepoint Account Lockouts

How to unlock moniepoint account

Some common reasons your Moniepoint account can become locked include:

  • Exceeding failed login attempt thresholds
  • Inactivity for an extended period
  • Suspected fraudulent or unauthorized activity
  • Entering incorrect information multiple times
  • Outstanding disputes or issues on the account
  • Violation of Moniepoint’s terms of service

Account locks are usually temporary but need to be resolved for you to regain access.

Troubleshooting Tips to Avoid Lockouts

You can proactively avoid lockouts by:

  • Using strong unique passwords and updating frequently
  • Not sharing login details with others
  • Entering info slowly and double checking accuracy
  • Setting up biometric login like fingerprints where available
  • Ensuring your contact info like email and phone is current

Enabling login approvals and notifications also helps prevent unwanted account access leading to locks.

Unlocking Via Email or SMS Verification

If your account gets locked, the first unlock option to try is identity verification through the contact channels on your account:

  • Email – Check for an account unlock email from Moniepoint and click the verification link inside.
  • SMS – Moniepoint may send an SMS code to unlock via text message instead of email.

Entering valid verification codes sent to your registered contact channels can instantly unlock your account in many cases.

Using Self-Service Account Unlock

Moniepoint also offers self-service options to unlock accounts on the login pages:

  • Security questions – Answer your pre-set security questions correctly.
  • OTP code – Enter a one-time SMS or email verification code.
  • Reset password – Reset your password to unlock the account.

If you don’t have security questions enabled, contact Moniepoint support to unlock your account.

Unlocking Through an Agent Location

How to unlock moniepoint account

For convenient in-person account unlocking, visit your nearest Moniepoint agent location. Agents can assist with:

  • Identifying you via fingerprint, BVN or OTP code
  • Resetting your account password
  • Unlocking suspended accounts after verification
  • Reviewing and resolving any disputes or issues

Locate your closest agent shop on the Moniepoint website or mobile app.

Contacting Moniepoint Customer Support

If you’ve tried other unlock methods without success, reach out to Moniepoint’s customer support team via:

  • Help center ticket
  • Support email
  • Phone call
  • Live chat
  • Social media

Support agents can assist after verifying your identity and authorizing an account unlock where applicable.

Waiting for Temporary Suspension Period

For locks due to inactivity or violations, Moniepoint may impose a temporary suspension that restricts access for a set period, usually 30 days. You will be notified of the suspension length and once it has been lifted, you can login normally again.

Updating Account Information

Having outdated contact details like email, phone number or address can also lead to lockouts. Ensure Moniepoint has your latest information so you can receive unlock verification codes.

Re-registering Your Account

In rare cases where an account is completely blocked and cannot be recovered, you may need to re-register for a new Moniepoint account and transfer any funds remaining.

Important Security Tips for New Unlocks

Once your account is unlocked, be sure to:

  • Change your password and security questions
  • Enable two-factor authentication
  • Check recent account activity for unauthorized access
  • Scan devices for malware that could compromise accounts

Taking these steps helps boost security and prevent repeat lockouts going forward.

Avoiding Moniepoint Account Locks

Here are some tips to avoid getting locked out in the future:

  • Login only through official Moniepoint platforms
  • Don’t attempt accessing through public/unsecured networks
  • Setup and use biometric login like fingerprints where available
  • Avoid accessing through unknown devices or browsers
  • Monitor account notifications for unauthorized changes

FAQs onHow to unlock moniepoint account

Here are some answers to FAQS on How to unlock moniepoint account.

How long do Moniepoint account locks last?

Lockout duration depends on the reason, but can range from 24 hours for repeated failed attempts up to 30 days for violations requiring suspension.

I exceeded login attempts – can I still unlock my account?

Yes, you can unlock your account after too many failed logins by verifying your identity through registered contacts.

What details do I need to unlock my account?

Information like your registered phone number, email, password, and answers to security questions may be required.

My account is locked for inactivity – what can I do?

Contact Moniepoint support to regain access after an inactivity lock. Updating your account details can help prevent this.

I think my account was hacked. Can I unlock it?

Yes, accounts compromised by unauthorized access can be unlocked after identity verification. Reset your credentials immediately.

How long does it take to unlock an account?

Most verified unlock requests are processed instantly or within 24 hours. Suspensions for violations may take longer.

Can I unlock a Moniepoint account online?

How to unlock moniepoint account

Yes, options like email verification codes, password resets, and answering security questions can unlock your account online.

I don’t have access to the registered email or phone number. What should I do?

Contact Moniepoint support to update your account contacts so you can receive unlock verification codes.

Are there risks to unlocking a Moniepoint account?

There are risks if unauthorized parties gain access. Use all security precautions when unlocking and resetting account credentials.

How can I enable biometric login to avoid lockouts?

You can enable fingerprint or facial recognition logins through the Moniepoint mobile app account settings.

What details are needed to unlock an account through an agent?

Valid government ID, biometrics like fingerprints, BVN number or answering security questions can verify you.

Can I get my account unlocked over the phone?

Yes, Moniepoint’s customer support team can authorize unlocks after phone verification if needed.

My account is permanently blocked – what are my options?

For permanent blocks, you will need to open a new Moniepoint account and transfer any old balances.

How can I minimize the chances of getting locked out of my account?

Using strong unique passwords, enabling biometric login, allowing notifications, and monitoring activity can help avoid unwanted locks.

What should I do if I keep getting locked out?

Frequently getting locked out indicates your account is high risk. Contact Moniepoint support to address the reasons and improve security.

How do I manage account access for multiple users?

Set up separate login profiles for each user with customizable permissions to prevent contention issues.

Read more: finance how to close delete or deactivate your branch account easily


Having your Moniepoint account locked can be inconvenient but is usually temporary if addressed promptly. Confirm valid contact channels, use self-help account unlock options, or reach out to customer support to get reactivated as quickly as possible. Enabling login notifications, frequently resetting your credentials, and monitoring account activity can all help minimize the risk of surprise lockouts occurring. With robust security protections in place, Moniepoint users can avoid major service disruptions and maintain full 24/7 access to their funds.

After reading this article now you know How to unlock moniepoint account.

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