Welcome, Today we’ll be discussing on MoniePoint Customer Care, Phone Number, Whatsapp Number, Email Address and MoniePoint Contact Address
Moniepoint is a digital lending platform that offers personal loans up to 500,000 Naira completely online to Nigerians. Like any banking service, customers may face issues or have queries that require assistance from time to time.
This article provides complete details of Moniepoint customer care channels like phone/WhatsApp number, email address, website contact form to get in touch with support executive for speedy resolution.
Overview of Moniepoint
Moniepoint is a digital lending platform owned by R.J. Michaels Africa Plc. It commenced operations in Nigeria in 2018 and obtained a microfinance banking license in 2021.
Moniepoint offers personal loans from 5,000 to 500,000 Naira to individuals along with SME loans via its quick online application process.
As of 2022, Moniepoint had served over 300,000 customers with over 30 billion Naira in loan disbursals. The fintech company is backed by pan-African private equity firm, Investment One Financial Services.
Why Contact Moniepoint Customer Care?
Here are some situations when you should get in touch with Moniepoint customer support channels:
- Loan application issues
- Queries about loan eligibility, terms and conditions
- Payment failures
- Requesting a change in loan amount, disbursal date or tenure
- Unable to log into your Moniepoint account
- Errors in loan repayment process
- Updating your registered phone number, bank details etc.
- Raising a complaint
- Seeking information about new promotions, offerings
Contact options for speedy query resolutions:
Phone Number
Reach the Moniepoint customer care helpline at +234 (0) 700 666 4377 This number works 24×7.
Calling the helpline connects you directly to a customer service agent who will assist you.
WhatsApp Chat
After carrying out my research, I detected that MoniePoint does not currently have an official WhatsApp number for customer support.
However, customers can contact MoniePoint’s customer support team through the MoniePoint mobile app or website, which offers a live chat option. The live chat feature allows customers to communicate with MoniePoint’s customer support team in real-time and get assistance with any questions or issues they may have.
To access the live chat feature, customers can log in to their MoniePoint account on the mobile app or website and click.,
This will open a chat window where customers can type in their inquiries or concerns, and a customer support representative will respond as soon as possible.
Email Address
Write to customercare@moniepoint.com with your registered email ID.
The support team aims to respond to email queries within 4-6 working hours during weekdays.
Social Media Platforms
Message Moniepoint for assistance via Facebook at @Moniepoint or Instagram @moniepoint_ng.
Direct Message the social media handles for a quick public response.
Website Contact Form
Fill the Get Support form under Contact Us page on Moniepoint website www.moniepoint.com by entering your registered details, selecting issue type and describing the problem faced.
You will get an email response to web queries based on issue severity.
Registered Office Address
Visit the Moniepoint head office at:
1, Balogun Street, off Awolowo Way, Ikeja,
Lagos State, Nigeria.
In rare, complex cases, you may have to visit the HO for in-person resolution after taking appointment through other channels.
Moniepoint Customer Support Timings
Customer care works round the clock and can be reached 24×7 via phone and WhatsApp.
Email and social media queries are handled from 9 AM to 6 PM on weekdays.
Tips for Interacting With Moniepoint Customer Care
Follow these tips for faster issue resolution:
- Have your registered Moniepoint number, loan account details handy
- Specify your issue clearly and provide relevant transaction details, screenshots wherever applicable
- Keep communication formal, precise and patient
- Take names of executives assisting you for future reference
- Save communication trails and obtain complaint reference number if required
- Follow up periodically if your issue remains unresolved
Query and Complaint Management Process
Moniepoint customer service agents assist users via the following process:
1. Understand Issue/Query
Agents request account specifics first and ask clarification questions on your issue for complete understanding.
2. Research Account Information
Your account data, loan application details, transactions etc. will be looked up in the Moniepoint systems.
3. Suggest Solutions
Based on research of your case history, applicable solutions will be suggested by agent as next steps.
4. Perform Actions
Any actions like updating profile, enabling services, reversing failed transactions, resending communication etc. will be performed.
5. Share Reference Details
In case actions require further offline evaluation, a reference number will be provided to track status.
6. Follow Up on Unresolved Issues
Until a final resolution, agents will follow up via calls/messages periodically on open cases and assist promptly.
FAQs MoniePoint Customer Care, Phone Number, Whatsapp Number, Email Address and MoniePoint Contact Address
What kind of complaints can I raise?
You can raise complaints regarding transaction failures, wrong fund debits, payments not reflecting, technical glitches preventing access etc.
How long does complaint resolution take?
Moniepoint aims to resolve 70% complaints within 5 working days, 90% within 15 working days.
What is the status tracking process?
For unresolved complaints, track status by calling helpline and quoting complaint reference number provided earlier.
Can I register complaints via email/letter?
Yes, you can send written complaints with supporting documents to registered email/post box of Moniepoint for assistance.
Where can I submit feedback about customer service?
Submit your suggestions, feedback and testimonials about Moniepoint service quality by email to improve@moniepoint.com.
Are calls to helpline number charged?
No, incoming calls via toll-free helpline +234 (0) 700 666 4377 are not charged. Other number may have call charges applicable.
Can Moniepoint help get credit report?
Yes, the customer care team can help connect you with respective bureaus like CRC to obtain instant free credit report and score.
I forgot my account password, now what?
Contact customer care via the channels outlined. After confirming your identity, password reset link will be initiated.
What details are needed when contacting customer care?
Have your registered mobile number, loan account number/user ID handy for agent to lookup your profile.
What is the toll-free number for Moniepoint?
Currently, Moniepoint offers a single helpline +234 (0) 700 666 4377 which may have call charges applicable.
How long does it take to get assistance over calls?
Moniepoint customer care aims to answer 80% calls within 20 seconds. Overall, wait times are under 2 minutes.
What are the working hours for email/social media support?
Moniepoint customer care via email/social media works weekdays 9 AM to 6 PM. For urgent issues, use Phone number.
Query and Complaint Management Process
Moniepoint customer service agents assist users via the following process:
1. Understand Issue/Query
Agents request account specifics first and ask clarification questions on your issue for complete understanding.
2. Research Account Information
Your account data, loan application details, transactions etc. will be looked up in the Moniepoint systems.
3. Suggest Solutions
Based on research of your case history, applicable solutions will be suggested by agent as next steps.
4. Perform Actions
Any actions like updating profile, enabling services, reversing failed transactions, resending communication etc. will be performed.
5. Share Reference Details
In case actions require further offline evaluation, a reference number will be provided to track status.
6. Follow Up on Unresolved Issues
Until a final resolution, agents will follow up via calls/messages periodically on open cases and assist promptly.
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Conclusion
Moniepoint offers customers comprehensive query and complaint resolution via trained agents over phone/WhatsApp available 24×7. For non-urgent issues, email and social media teams also assist. Follow up patiently and cooperate with agent to get your problems fixed.
After reading this blog you know aboutMoniePoint Customer Care, Phone Number, Whatsapp Number, Email Address and MoniePoint Contact Address
