Opay Customer Care: Phone Number, Whatsapp Number, Email Address and Opay Contact Address

About Opay

Opay is a financial technology company founded in 2018 by Opera Group and headquartered in Lagos, Nigeria.

Opay started as a payment platform focused on mobility. It has expanded into a super app providing services like:

Digital wallets
Bill payments
Airtime purchase
Bank transfers
Loans
Investments
Ride-hailing
Food delivery

As of 2022, Opay has over 5 million registered users in Nigeria and processes about $2 billion annually in transaction volume.

Opay Customer Care Contact Channels

Here are all the mediums to reach Opay customer support:

Phone and WhatsApp Number

Opay Nigeria customer care phone/WhatsApp number:+2349165998936 call us on 0700 888 8328

Email Address

Opay customer care email ID: care@opayweb.com

Contact Form

Instagram: opay.ng

Twitter: OPay_NG

Facebook:Nigeria.OPay

Head Office Address

Opay Nigeria Head Office:

Lagos

HQ: Alexander House, Otunba Jobi Fele Way, Ikeja, Lagos, Nigeria.

Opay Customer Support Working Hours

Monday to Friday: 9am to 6pm
Saturdays: 10am to 6pm
Sundays: 10am to 2pm

Open every day except public holidays

Why Contact Opay Customer Care

Few reasons to get in touch with Opay customer support include:

Transactions errors or failures
Wrong balance reflecting
Opay app down or crashing
Payment issues
Failed transfers
Missing cashback rewards
Loan application issues
Failed bills payment
Inaccessible account
Compromised account

How To Check Active Complaint Status

To check status of complaint lodged via customer care, contact same channel after 2 working days:

Quote ticket reference number
Provide registered phone number
Inform name as per Opay profile

The agent will provide latest status update on resolution process.

How To Prevent Opay Account Issues

Follow these tips to avoid problems when using Opay services:

Keep app updated always
Know how to use features correctly before transacting
Double check details entered for every payment/transfer
Save beneficiary details correctly with proper label
Take screenshots of transactions as proof
Use all security features like PIN, fingerprints
Contact support BEFORE issue escalates

Troubleshooting Top Opay Account Issues

Here is how to troubleshoot common Opay problems yourself before contacting care:

App not working:

Check internet connectivity
Update to latest Opay app version
Force stop app and restart phone
Reinstall Opay app to refresh caches

Transactions failing:

Confirm beneficiary details entered correctly
Check if sufficient wallet balance available
Try again in sometime if network issues
Use live chat to confirm transaction

Wrong balance showing:

Refresh wallet balance
Raise a dispute with reference number
Provide transaction screenshots to support

Trying these basic steps before contacting care saves time.

Opay Customer Care: Phone Number, Whatsapp Number, Email Address and Opay Contact Address

Opay Customer Care Response Optimization Practices

Opay utilizes the following measures and approaches to ensure fast, satisfactory issue resolution for customers:

Well-defined problem categories and decision trees for faster query diagnosis
Tiered support structure for complaint assignation by severity – Level 1 to Level 3
AI chatbots supplementing human assistance for basic generalized queries
Customer care executives sorted into process expertise domains like payments, loan services, technical etc.
Continuous product feature updates to minimize repeat incidents
Proactive callbacks, messages and emails to customers with open tickets
Random customer surveys and satisfaction ratings analysis
Regular audit of pending grievances; immediate escalations wherever required

Tips for Ideal Customer Experience When Facing Issues

Update registered email ID, contact number in profile for easy outreach by care team
Keep all transaction IDs, screenshots, order details handy for ready reference
Insist politely on escalation to specialist teams in complex cases for fast-tracking
Provide timely feedback on resolution steps to help close open response loops
Recommend process improvement areas observed to Opay management through proper channels
Stay patient but firm for service recovery; Give benefit of doubt initially

FAQs About Opay Customer Care, Phone Number, Whatsapp Number, Email Address and Opay Contact Address

What details are needed to raise complaints?

Transaction reference, registered mobile number, profile username, nature of issue faced.

How to prevent Opay frauds?

Never share OTP or PIN with anyone. Change credentials if compromised.

Who regulates Opay services?

Opay has licenses from CBN, SEC and other bodies. NPC regulates consumer protection.

What is Opay responsibility for failed transactions?

Opay must compensate user in case failure is from its end per NPC guidelines.

How to provide Opay transaction proofs?

Take screenshots clearly showing transaction details and share over care channel.

Which bank manages Opay customer funds?

Wema Bank currently handles all customer wallet balances and settlement

Who takes the final call on complaint resolution at Opay?

Customers can appeal resolution decisions with the Head Customer Experience who heads grievance redressal after review of all aspects.

My problem remains unsolved for very long, what next?

You are advised to approach banking ombudsman or consumer courts as last resort if all channels get exhausted without proper closure.

Does Opay actually implement learnings from client complaints?

Yes, customer complaints data is rigorously analyzed to eliminate root causes through systemic fixes across products, services, processes.

What is Opay’s customer retention strategy and care training model?

Care agents undergo extensive system functionality and soft skills training focused on empathy, active listening and conflict resolution.

Does Opay management directly intervene in serious open complaints?

Yes, leadership oversees daily critical open issue logs and directly reaches out via calls/emails wherever needed on a real-time basis.

The Bottom Line

Opay as a customer-obsessed brand, strives to offer best-in-class query and complaint handling leveraging optimal mix of technology and human touch. However, staying engaged and providing timely feedback is pivotal from user’s side too for fastest outcomes in jointly overcoming problems faced.

Conclusion

Opay offers customers multiple seamless channels to connect with helpful, responsive support teams and get issues resolved without delays. The company makes significant investments in query and complaint management infrastructure to maintain high satisfaction levels.

As a customer, make sure to use the outlined phone, email, WhatsApp and social media access points for assistance. Have your registered account details handy when contacting care executives. Clearly state your problems upfront with relevant screenshots and transaction references wherever applicable.

Follow tips like keeping communication records, noting down executive names, obtaining ticket references and allowing reasonable resolution timeframes. However, do not hesitate to escalate repeatedly unresolved complaints to higher authorities like Opay head office or banking ombudsman as last resort.

Stay engaged in the grievance redressal processes with timely responses and feedback to care teams who might be assisting you. This collective approach and patronage of official care channels alone can provide fastest outcomes in overcoming any customer problems faced on Opay platform.

We urge our users to read through listed contact points and optimize care reachouts for avoiding undue delays or service disappointments. We aim to set best benchmarks in customer service while learning from user challenges for better products.

After reading this article know you know how to contract Opay Customer Care: Phone Number, Whatsapp Number, Email Address and Opay Contact Address.