Welcome, Today we’ll talk about Stanbic IBTC Customer Care Whatsapp Number, Phone Number, Email Address and Office Address.
Stanbic IBTC Bank is one of the top financial institutions in Nigeria. Customers may need to contact their customer care via WhatsApp, call, email or visit an office branch. Here are the available channels and addresses for Stanbic IBTC customer service.
Stanbic IBTC Bank PLC commenced operations in Nigeria in 1991 and has grown its network across the nation with branches offering a range of banking solutions and investment services.
Benefits of Contacting Stanbic IBTC Customer Care
Reasons to get in touch with their customer care include:
- Seeking help regarding account issues
- Queries on mobile or online banking problems
- Card related services and support
- Understanding more about Stanbic IBTC products
- Providing feedback and complaints
Stanbic IBTC Customer Care Contact Channels
You can reach their customer care via:
- WhatsApp: 0704 000 0000
- Call Center: 234 0700 909 909 909
- Email: CustomerCareNigeria@stanbicibtc.com
- Office Branches: Located across Nigeria
WhatsApp Customer Service
Stanbic IBTC launched WhatsApp banking allowing customers to:
- Make enquiries and complaints
- Get account balance and statements
- Submit service requests e.g card activations
- Receive helpful information
To contact on WhatsApp, simply message 0704 000 0000.
Calling the Contact Center
Talk instantly to a customer representative by calling 070022557394 during working hours for your issues.
Emailing for Support
Send an email to CustomerCareNigeria@stanbicibtc.com. detailing your specific issue for general queries and assistance.
Visiting Branches
You can also visit or set appointment at your nearest Stanbic branch office. Locate using branch finder tool.
Tips for Effective Service
Some tips to get best outcomes when contacting Stanbic IBTC customer care:
- Have account or request details handy before contacting
- Save dedicated contact numbers on your mobile
- Be brief yet specific when stating issues
- Follow-up if delays via same channel
- Escalate unresolved complaints to management email
Servicom Contacts for Addressing Grievances
Customers can contact Servicom – the bank’s service delivery monitoring team for grievances via:
- Phone: 01-422-4222
- Email: servicom@stanbicibtc.com
- Letters: Stanbic IBTC Holdings PLC I.B.T.C. Place Walter Carrington Crescent P. O. Box 71707 Victoria Island Lagos, Nigeria
Servicom ensures objective resolution of stubborn service-related issues.
Interacting with Customer Care Agents
To effectively engage with Stanbic IBTC customer care agents:
- Clearly explain issues needing assistance at start
- Keep relevant documents/details handy for reference
- Write down or save any complaint/case reference numbers
- Request timeframe if solution involves processing
- Thank agents for time and cooperation after service
This makes interactions smooth and helpful.
Monitoring Complaint Status
For escalated complaints, track progress by:
- Inputting complaint reference digits at USSD prompt
- Emailing agents for status update
- Obtaining timeframe for final resolution
Continued monitoring prevents delays.
Customer Care Service Standards
Key service standards customers can expect include:
- Calls answered in less than 20 seconds
- Email acknowledgement within 24 hours
- Complaint resolution target of 14 days
- 90% branch service concluded same day
This signifies Stanbic IBTC’s service commitment.
Leveraging Digital Self Service Options
Do more without contacting agents on:
- Mobile App – Account details, statements, funds transfer etc
- Online banking – Download forms, pay bills, loan application
- ATMs – Instant account balance, withdrawals, transfers
- USSD – Check balance, get mini statement etc
Choose digital channels for convenience.
Feedback Channels to Improve Service
Share feedback via:
- Website survey form
- Email letters to bank leadership
- SMS your comments to designated numbers
- Social media handles like Twitter, Facebook
Your valuable inputs help Stanbic IBTC enhance customer happiness!
FAQs About Stanbic IBTC Customer Care Whatsapp Number, Phone Number, Email Address and Office Address
What are the operating hours for customer care?
Monday to Friday from 8AM to 8PM. Closed on weekends and public holidays.
Does WhatsApp Chatbot provide 24/7 support?
Yes, the AI-powered chatbot offers swift help 24 hours everyday.
Which numbers can I call toll-free?
Contact center number 234 0700 909 909 909 and WhatsApp chat are completely toll-free.
What kind of complaints can be escalated?
Unsatisfactory resolution, very late service delivery, rude agents.
Are there customer service emails for specific issues?
Yes, there are customized email addresses based on nature of query.
How quickly are email complaints addressed?
Usually between 48 hours to 7 working days depending on issue type.
Can I schedule a branch appointment beforehand?
Yes, you can conveniently book appointment online for desired location and date/time.
How do I track previously logged service requests?
All requests have a unique reference number which can be used to check status.
Is there an outlet locator for finding nearest branch?
Yes, there is an interactive location finder tool on their website.
Are there other regional contacts for areas outside Nigeria?
No, the stated contacts cater to customers within Nigeria currently.
Does the bank have a defined complaint/dispute timeline?
Stanbic IBTC aims to resolve 100% queries within 14 working days as per guidelines.
Which numbers should VIP customers contact?
VIP and private banking customers have dedicated relationship manager contacts.
Conclusion
Stanbic IBTC Bank offers customers various channels for conveniently getting in touch with helpful representatives and resources for queries. This includes WhatsApp chat, toll-free call center contact, email support, website live chat plus nationwide branch locations. So Stanbic IBTC customers in Nigeria can easily find assistance whether through digital messaging, calling or visiting an office. Keeping the provided details handy allows seamlessly reaching out to resolve account issues, understand products better or submit valuable feedback.
After reading this blog you know about
Stanbic IBTC Customer Care Whatsapp Number, Phone Number, Email Address and Office Address.
