Welcome Today we’ll be discussing On How I Forgot my Stanbic IBTC Mobile app and Internet banking Password and Pin – How to Reset, Change and Recover Stanbic IBTC Mobile app and Internet banking Password and Pin.
Stanbic IBTC is a leading financial institution in Nigeria with a large customer base using its digital banking platforms like mobile app and internet banking. It’s common to forget your login credentials like password or transaction PIN for these services. Not to worry – Stanbic IBTC offers simple options to reset, change or recover your forgotten mobile app and internet banking password/PIN.
When Did Mobile App and Internet Banking Become Popular in Nigeria?
Digital banking gained momentum in Nigeria from 2010s onwards as smartphone and internet adoption increased exponentially. Stanbic IBTC launched its mobile app in 2015 when apps became popular. Internet banking platform was introduced even earlier in early 2000s.
Customers quickly took to these digital banking channels as they offered 24×7 availability from anywhere. Mobile apps in particular saw rapid adoption among Nigerians. Internet banking also became widely used both by consumers and corporate clients.
As per latest statistics, Stanbic IBTC mobile app has over 1 million downloads and 80% of transactions now happen via digital channels instead of branches. Their internet banking also has over 500,000 customers.
Forgot Stanbic IBTC Mobile App Password?
If you forgot your password for Stanbic IBTC Mobile App, use these steps to reset it:
- Open Stanbic IBTC Mobile App on your phone
- Go to login page and tap ‘Forgotten your password?’
- Enter your User ID and click ‘Submit’
- Answer the security question displayed
- Enter the new password twice and click ‘Submit’
This instantly resets your mobile app password. You can now login using the new credentials.
Forgot Stanbic IBTC Internet Banking Password?
If you forget password for Stanbic IBTC Internet Banking, use the steps below to reset it:
- Go to www.stanbicibtc.com
- Click on ‘Internet Banking Login’ and then ‘Forgot your password?’
- Enter your User ID and click ‘Submit’
- Answer the security questions correctly
- Enter new password and confirm it
- Click ‘Submit’ to reset password
This allows you to instantly reset your Stanbic IBTC internet banking password and login with new details.
Reset Stanbic IBTC Mobile App Transaction PIN
If you forget your transaction PIN for Stanbic IBTC Mobile App, follow these steps:
- Login to mobile app with password
- Go to Settings and tap ‘Change Transaction PIN’
- Enter new 4-digit PIN twice and tap ‘Confirm’
This changes your forgotten transaction PIN for mobile app instantly. If you don’t remember the old PIN, you need to call customer care to disable it first.
Reset Stanbic IBTC Internet Banking Transaction PIN
To reset your forgotten transaction PIN for Stanbic IBTC Internet Banking:
- Login to internet banking with password
- Go to Settings and click ‘Change PIN’
- Enter new PIN twice and click ‘Submit’
This allows you to easily change the internet banking transaction PIN without remembering old PIN. If you don’t recall the PIN, visit branch or call contact centre to reset it.
Tips to Avoid Forgotten Banking Credentials
Store passwords in a secure password manager like LastPass instead of relying on memory.
- Keep your registered phone number and email ID updated in bank records.
- Avoid using birthdays or anniversaries as passwords. Opt for strong alphanumeric ones.
- Enable two-factor authentication for additional security.
Change banking passwords every 2-3 months instead of continuing with same one indefinitely.
FAQs On How I Forgot my Stanbic IBTC Mobile app and Internet banking Password and Pin – How to Reset, Change and Recover Stanbic IBTC Mobile app and Internet banking Password and Pin
What if I don’t have registered number for mobile app password reset?
You need to call Stanbic IBTC customer care or visit branch with ID proof to reset mobile app password if number is not registered.
I have forgotten my internet banking user ID. How do I retrieve it?
You can get your forgotten user ID by calling the contact centre or visiting your home branch with valid ID card and account details.
What happens if I enter wrong password multiple times?
After 3 incorrect password attempts, your Stanbic IBTC digital banking account will be temporarily locked for security reasons. Call customer care to unlock it.
Can I use same password for mobile app and internet banking?
No, you should set different passwords for mobile app and internet banking as a good security practice.
How long does it take to reset my forgotten banking password/PIN?
Using self service options, it takes just few minutes. Via contact centre or branch, password reset may take up to 1 working day after verification.
I remember my app password but forgot the PIN. How do I reset PIN?
Login with password, go to Profile > Settings and change your transaction PIN. No need to reset password if you remember it.
Can I reset banking password/PIN without registering my number first?
No, you must register your number with Stanbic IBTC to use self service password/PIN reset facility. Else, contact customer care.
I changed my app password but still cannot login. What should I do?
Clear app cache and restart phone once after changing password. Also ensure there are no spelling errors. If issue persists, call customer care.
How many times can I change my banking password and PIN?
There is no limit on how many times you can change your banking password or PIN if required.
What information is required to reset forgotten banking password/PIN?
You need to provide account number, registered phone/email, name, ID proof and answer security questions asked by customer service for resetting forgotten password or PIN.
I have multiple accounts. Should I use 1 password for all?
No, using different passwords for different accounts is highly recommended instead of using 1 common password.
How can I avoid forgetting my banking password again?
Save your password securely in a password manager. Update your recovery email/number. Create password hints. Change it periodically instead of using same one always.
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Conclusion
Dealing with forgotten passwords or PINs can be frustrating for any bank customer. Thankfully, Stanbic IBTC offers fast and convenient options to reset your lost mobile app or internet banking credentials.
Using the self-service options on the app and website, you can get back access within minutes by just entering OTP or answering security questions. Even if you need personnel assistance, the process is quick after identity verification.
The key things to remember are – always keep your registered phone number and email updated with the bank, use strong and unique passwords, and enable two-factor authentication. Periodically changing passwords and using a password manager also helps.
With these best practices, you can avoid the common forgotten password predicament. Stanbic IBTC offers feature-rich digital banking platforms for customers. Just a few minutes is all it takes to recover and reset your forgotten login credentials.
Mobile and internet banking have become indispensable for today’s banking needs. A minor bump like a forgotten password should not disrupt your digital banking experience with Stanbic IBTC for long.
After reading this blog you know how I Forgot my Stanbic IBTC Mobile app and Internet banking Password and Pin – How to Reset, Change and Recover Stanbic IBTC Mobile app and Internet banking Password and Pin.
