Welcome, Today we’ll talk about Fcmb customer Care Whatsapp Number, Phone Number,Email Address and Office Address.
First City Monument Bank Limited, commonly called FCMB, is a prominent financial institution in Nigeria. Customers may need to get in touch with their customer care for assistance via calls, WhatsApp, email or by visiting a branch. Here are the available FCMB customer care contact details.
FCMB commenced operations in Nigeria in 1982 and has since expanded to offer comprehensive personal, SME and corporate banking coverage across all states and e-channels.
Reasons to Contact FCMB Customer Care
You may need to contact FCMB customer care for:
- Account support and queries
- Issues regarding online or mobile banking
- Understanding and applying for FCMB products
- Card activation, closure and management
- Lodging complaints and giving feedback
FCMB Customer Care Contact Channels
You can use below options to reach the FCMB customer care team:
- WhatsApp Chat: (+234) 09099999815
- Toll-Free Number: 07003293294
- Landline Number: (01-2798800, 07003290000)
- Email: customerservice@fcmb.com.
- Physical Branches: Found nationwide
Getting Support via WhatsApp
The FCMB WhatsApp banking channel enables customers to:
- Check account balance and statements
- Transfer money to other FCMB accounts
- Request account, card and channel services
- Report unauthorized transactions
- Receive helpful information on products
Just save 09099999815 and message.
Calling the Contact Center
You can call the toll-free number anytime to speak with a contact center agent for assistance.
Emailing Queries
Send your detailed issue to the customer service email address customerservice@fcmb.com ,for resolution.
Visiting FCMB Branches
You can physically visit nearest FCMB branch locations found nationwide for in-person support.
Tips for Good Customer Experience
Some tips for effectively engaging FCMB customer care:
- Have account details or tracking numbers ready beforehand
- Note down reference digits for escalated cases
- Follow-up if timelines for resolution exceeded
- Escalate unresolved complaints to contact center manager
- Provide feedback on service experience for improvement
Self Service Options Without Agents
Many basic services can be accessed instantly without contacting agents on:
- Mobile App – Mini statement, funds transfer, stop checks etc
- Unstructured Supplementary Service Data (USSD) – Account balance, 5 latest transactions
- Automated Teller Machines (ATMs) – Instant cash withdrawals and more
- Internet banking – Check details, pay bills, raise complaints
Choose suitable option conveniently.
Escalating Unresolved Complaints
In case issues remain unsettled to your satisfaction, take up via:
- Letters or emails to head customer experience
- The Consumer Protection Department of the CBN
- Relevant bodies like the Bankers Committee
This facilitates external arbitration.
Connecting Via Social Media
Also engage FCMB customer care by:
- Sending direct messages on Twitter and Instagram
- Tagging bank’s handles in relevant Facebook/Twitter posts
- Joining and posting in the official Social Media Community group
Social platforms provide additional channel.
Improving Customer Experience
Share inputs to better FCMB services via:
- Email and letter suggestions to management
- Honest website feedback form ratings
- Responses in periodic customer satisfaction surveys
- Complaints tracking to address root causes
Your voice helps enhance user happiness at FCMB.
Contact Centre Service Standards
FCMB contact centers aim to meet service level standards including:
- 80% calls answered within 20 seconds
- 100% email acknowledgement within 1 working day
- 100% resolution target for complaints within 5 working days
- 90% of overall queries addressed without escalation
This reflects their overall customer service goals.
Urban & Rural Branch Representation
FCMB offers good penetration through:
- Over 200 branches in cities, towns and villages
- Microfinance branches in remote areas
- Mobile agents reaching underserved communities
Enabling nationwide customer access and support.
FAQS About Fcmb Customer Care Whatsapp Number, Phone Number, Email Address, and Office Address
What are the operation hours for customer care?
24 hours everyday including weekends for seamless user experience.
Does WhatsApp chatbot offer 24×7 assistance?
Yes, the AI-powered chatbot provides swift responses round the clock.
How soon are emails typically addressed?
Most queries are answered between 24 to 72 working hours based on request type.
What kind of complaints can be escalated?
Serious complaints unresolved after long delays, mishandling by staff etc.
Are there customized email IDs for priority requests?
Yes, exclusive email addresses exist for certain customer groups and services.
How to check pending complaint status?
Reference digits shared can be used to get complaint stage details from agents.
Can I schedule physical branch appointments?
Yes, you can book next-day slots at your preferred branches via website or app.
Is there a virtual assistant for queries?
FCMB offers an AI chatbot called Temi to instantly address basic concerns.
Does the bank have an outlet/ATM locator?
Yes, location/distance filters help find nearest touchpoints online.
Are older customer care numbers still operational?
Yes, customers can still connect on old helpline numbers for assistance.
How do I provide feedback on service experience?
Use channels like email, SMS, website survey and social media to share feedback.
Is customer data security assured?
FCMB utilizes encryption and access controls to ensure information safety.
Conclusion
FCMB customers can conveniently connect with helpful representatives on channels like WhatsApp, email, call center numbers or physical branches. This allows seamless assistance regarding account queries, card services, complaints or information needs.
Keeping handy details like 07003290000 for WhatsApp chat, customerservice@fcmb.com email address along with contact center toll-free line allows quick resolutions. For advanced services, online appointment booking also makes visiting branches effortless. Overall, FCMB enables access to capable support easily across multiple platforms for a smooth banking experience.
After reading this article now you know how Fcmb customer Care Whatsapp Number, Phone Number,Email Address and Office Address.
