Welcome, Today we’ll be discussing On How To Contact Sunking Customer Care In Nigeria – Sunking Customer Care Phone number, Whatsapp Number, Email and Office Address.
Sunking is one of the leading inverter and solar power brands in Nigeria. With a wide range of power backup and renewable energy products, Sunking has become a trusted name in many households and businesses across the country.
However, customers may occasionally need to contact Sunking’s customer care for inquiries, technical assistance, repairs, feedback and more. This guide provides all the key contact details for Sunking customer care in Nigeria including phone numbers, email, WhatsApp, social media channels and office addresses.
Overview of Sunking Nigeria
Here is some background on Sunking’s operations in Nigeria:
- Chinese multinational brand established in 1998.
- Manufactures inverters, solar systems, batteries, chargers etc.
- Began operations in Nigeria in 2010.
- Head office in Lagos plus branches across Nigeria.
- Wide distribution network of dealers nationwide.
- Renowned for reliable power backup solutions for homes and businesses.
With quality products and service, Sunking has become one of the most trusted solar and inverter brands in Nigeria.
Key Services Offered by Sunking Customer Care
Sunking customer service assists with:
- Technical support for products.
- Warranty claims and repairs.
- Installation and maintenance services.
- Spare parts supply.
- Product pricing and availability inquiries.
- Order status and delivery tracking.
- Complaints, feedback and suggestions.
Sunking customer care aims to promptly resolve any issues or questions from customers and dealers across Nigeria.
How To Contact Sunking Customer Care
Contacting Sunking customer care in Nigeria is easy through the following channels:
By Phone Call
- Have purchase details, product model, serial number ready.
- Call customer care hotline – +234 800 786 54 64.
- Select option for your type of inquiry.
- Provide details to agent for assistance.
By Email
- Send email to care@sunking.com .
- Provide complete details of issue and contact info.
- Attach photos, receipts or order details if needed.
- Wait for emailed response with solution.
WhatsApp Message
One of the easiest and fastest ways to contact a company is via WhatsApp. Unfortunately, Sunking currently does not provide a specific WhatsApp number for customer care except by phone, email address, and via the office
Social Media
- Send DM on Facebook/Twitter or comment on Instagram.
- Briefly explain issue and provide contact details.
- Team will follow up via your preferred contact method.
Visit Service Center
- Locate your nearest Sunking office.
- Bring product and purchase proof.
- Explain issue to service team for diagnosis and resolution.
Office address
- No 19 Adekunle Fajuyi Way, Ikeja GRA, Lagos, Nigeria.
Tips for Quick Issue Resolution
To get the fastest response and resolution from Sunking customer care, follow these tips:
- Have purchase receipt, product serial number and model details ready.
- Take clear photos and videos showing the issue if possible.
- Specify your warranty status if seeking repair services.
- Provide detailed explanation and history of the problem.
- Clearly state your request or desired outcome.
- Follow up if case is not resolved during first contact.
Being prepared with details and diligently following up will help ensure you get satisfactory customer service from Sunking.
Purchasing Sunking Products in Nigeria
In addition to customer service, many customers also wonder what the options are for purchasing original Sunking products in Nigeria. Here are the main channels to buy Sunking inverters, solar systems, batteries and other power backup solutions:
- Online via Jumia, Konga, Vconnect, and other ecommerce sites.
- Official Sunking dealers and distributors located nationwide.
- Direct walk-in purchase at Sunking offices subject to stock availability.
- Order via Sunking customer service for delivery or pickup.
Sunking maintains a wide network of authorized resellers to make their products easily accessible across Nigeria. Purchasing from official channels ensures you get authentic products with full warranty and support.
Getting Quality Installation and Maintenance
Properly installing and maintaining Sunking products is key to ensuring optimal performance and safety. Here are tips for quality installation and maintenance:
- Use a certified electrician or technician for installation.
- Strictly adhere to the product manual and safety guidelines.
- Consider Sunking’s in-house installation service where available.
- Carry out routine maintenance like cleaning and battery care.
- Schedule annual servicing to keep products working efficiently.
- Leverage Sunking’s maintenance packages for preventive upkeep.
Following professional installation methods and best practice maintenance will get the best lifetime value out of your Sunking power backup systems.
Sunking Customer Care Do’s and Don’ts
Here are some top do’s and don’ts for effectively engaging Sunking customer service:
Do’s
- Have purchase receipt, product details and warranty status ready.
- Clearly explain the issue being faced.
- Provide photos, videos or screenshots if possible.
- Note down date of call and name of agent for follow up.
- Insist on reference or ticket number for every interaction.
- Escalate to manager if needed until issue is resolved.
Don’ts
- Don’t call without first checking product manual and guides.
- Avoid vague descriptions – give complete details of issue.
- Don’t assume first contact has resolved case, follow up.
- Don’t accept refund only, request repair/replacement as applicable.
- Don’t give up if frontline is unable to resolve, seek escalation.
Being well prepared, diligently following up, and providing comprehensive details will get you the best service from Sunking.
FAQs on How To Contact Sunking Customer Care In Nigeria – Sunking Customer Care Phone number, Whatsapp Number, Email and Office Address
Here are some answers to FAQS On How To Contact Sunking Customer Care In Nigeria – Sunking Customer Care Phone number, Whatsapp Number, Email and Office Address.
Does Sunking provide free home delivery?
Yes, Sunking offers free delivery on orders above a minimum amount. Additional charges apply below minimum order value.
What is Sunking’s price match policy?
Sunking will match a lower price from an authorized seller if found on same product within 7 days of purchase.
How long do Sunking repairs take?
Minor repairs may be done same day. Complex repairs require 3-5 working days based on parts availability.
Can I return a Sunking product after purchase?
Returns are accepted within 7 days of purchase in original packing. Refunds subject to inspection.
Does Sunking provide backup during maintenance?
Yes, temporary backup units may be provided based on service center policy and availability.
Does Sunking have a toll free customer care number?
No, Sunking does not currently have a toll-free line. All numbers are charged at normal call rates.
Can I visit any Sunking office for support?
Yes, you can visit the nearest service center or head office for assistance even if purchased elsewhere.
How long is Sunking warranty period?
Sunking provides 1 year standard warranty on most products. Extended 2 or 3 year warranty options are also available.
Does Sunking provide product repair services?
Yes, Sunking service centers offer diagnosis, maintenance and repairs for products under warranty or at cost after warranty expiry.
What spare parts are available at Sunking offices?
Common spare parts like batteries, fans, fuses, screws etc are stocked. Rare parts may need ordering.
Can I purchase Sunking products at their offices?
Yes, you can purchase select products directly from Sunking offices subject to availability.
Conclusion
Sunking Nigeria offers comprehensive customer service across phone, email, social media, WhatsApp and service centers nationwide. Following best practices when contacting, purchasing, installing and maintaining Sunking products will deliver optimal experience and longevity.
Sunking makes it easy to reach their customer service through various channels including phone, email, social media and service center locations nationwide. Customers can expect prompt and satisfactory resolution for any inquiries, complaints or product issues when contacting Sunking customer care.
Be sure to have all relevant purchase and product details handy when contacting. Following up diligently and providing ample information will help ensure your matter is handled appropriately and efficiently by the Sunking team.
After reading this blog you know How To Contact Sunking Customer Care In Nigeria – Sunking Customer Care Phone number, Whatsapp Number, Email and Office Address.
