Hello and Welcome, Today I’ll be discussing On How to Deactivate, Close or Delete GTB Mobile App and Internet Banking Account.
Guaranty Trust Bank (GTB) offers robust mobile banking and Internet banking services to its customers in Nigeria. However, you may need to deactivate, close, or delete your GTB online banking access at some point.
Reasons to Close GTB Mobile App or Internet Banking
Here are some common reasons for closing GTB mobile or Internet banking access:
- You no longer need online banking services
- You have security concerns and want to minimize access points
- You are consolidating bank accounts and switching banks
- You are unsatisfied with GTB’s online banking services
- You are relocating abroad and closing your GTB account
How to Deactivate GTB Mobile App
To temporarily deactivate your GTB Mobile app access:
- Open the GTB Mobile app and go to Settings
- Choose ‘Deactivate Account’
- Enter your PIN to confirm deactivation
Your app access will be disabled but your account remains open. Reactivate by logging back in.
How to Deactivate GTB Internet Banking
To deactivate your GTB Internet banking access:
- Login to the Internet banking portal
- Go to User Settings and choose ‘Deactivate’
- Enter details and OTP as prompted to deactivate
Your Internet banking access will be disabled but you can reactivate it by logging back in later.
How to Close GTB Mobile App Access
To permanently close your GTB Mobile app access:
- Contact GTB customer service
- Inform them you wish to close mobile app access
- Provide personal details for verification
- Follow any steps as instructed by the agent
GTB will guide you through their process to formally close mobile app access. Your account remains open.
How to Close GTB Internet Banking Access
To permanently close GTB Internet banking access:
- Contact GTB customer service
- Inform them you want to close Internet banking access
- Verify your identity by providing details
- Follow the agent’s instructions to complete closure
GTB will have a formal process to terminate your Internet banking access. This closes access but keeps your account open.
How to Delete GTB Mobile App or Internet Banking
You cannot fully delete your GTB Mobile app or Internet banking profile on your own. As your bank, GTB needs to maintain records of all online banking activity.
But you can essentially delete access by:
- Formally closing mobile and Internet banking access
- Removing the app and clearing saved passwords
- Never utilizing GTB’s online services again
After an extended inactive period, you may be able to request deletion. But this is not guaranteed.
What Happens When You Deactivate GTB Mobile App
When you deactivate the GTB Mobile app:
- You cannot access mobile banking features
- Your account remains open and functional
- Your account data is unchanged
- You can reactivate mobile app access when needed
What Happens When You Close GTB Mobile App Access
When you formally close mobile app access with GTB:
- Your app login credentials are terminated
- You cannot use the mobile app for banking
- Your underlying bank account remains fully open and functional
- You must contact GTB to restore mobile app access
Steps Before Closing GTB Mobile or Internet Banking
Before closing online banking access, make sure you:
- Save any online statements needed for records
- Complete any pending transfers or payments
- Notify any linked accounts/billers of account closure
- Uninstall mobile app and clear saved passwords
FAQs On How to Deactivate, Close or Delete GTB Mobile App and Internet Banking Account
Can I delete my GTB online banking profile myself?
No, only GTB can fully delete your online banking profile after you request closure. There is no self-service deletion option for security reasons.
What happens to my account if I close mobile app access?
Closing just your GTB Mobile app access does not impact your actual bank account. It remains completely open and functional for in-branch banking.
Can I reopen online banking access after closing it?
Yes, you can contact GTB customer service at any time post-closure to request reopening your mobile app or Internet banking access, as long as your account remains open.
Will deactivating online banking impact my account?
Temporarily deactivating online banking access will not impact your actual account. Your account remains open but you lose online management functionality until reactivated.
Do I need to visit a branch to close online banking?
No, you can close GTB online banking access by contacting their customer service team directly. No need to visit a physical branch.
Can You Reopen Closed GTB Mobile App Access?
Yes, you can contact GTB customer service at any time after closure to request reactivation of your mobile app access. As long as your underlying account remains open, your online banking can be restored.
Does Closing Online Access Close GTB Account?
No, simply closing or deactivating mobile app or Internet banking access does not close your actual GTB bank account. It only restricts the online access methods. Your account remains fully open and functional for in-branch use.
Can You Delete GTB Online Banking Without Contacting Bank?
No, only GTB can delete your online banking profiles after formally closing access. There is no self-service deletion option. You must contact GTB support for account closure and deletion requests after extended inactive periods.
Are There Risks to Deactivating GTB Online Banking?
There are few risks to temporarily deactivating GTB online banking access. Just be aware you cannot view balances or statements or make online transactions during deactivation. Reactivate it when you need to utilize online services again.
Read more: finance lucky loan review how to apply customer care number app apk download
Conclusion
GTB support to properly close online banking access when needed. Deactivating access or letting it remain dormant are alternatives to permanent closure. But only GTB can fully delete access after a long inactive period.
After reading this article now you know How to Deactivate, Close or Delete GTB Mobile App and Internet Banking Account
