How to Delete, Close and Deactivate My Palmpay Account without stress

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Welcome, in this post we’ll discuss on How to Delete, Close and Deactivate My Palmpay Account without stress.

First, what us PalmPay?

PalmPay is a leading fintech platform in Nigeria that offers a range of digital financial services through its mobile app. With millions of users, closing or deactivating your PalmPay account is an important process that requires following certain steps.

This article provides a detailed guide on how to easily delete, close or temporarily deactivate your PalmPay account.

It covers the account closure process, recovery of leftover funds, alternative accounts and answers common questions around account deactivation.

How to Delete, Close and Deactivate My Palmpay Account without stress

About PalmPay

PalmPay is a mobile payments company founded in 2019 by Transsion Holdings, the Chinese company behind smartphone brands like Tecno, Infinix and Itel.

PalmPay launched its payment service in Nigeria in 2019. It gained rapid adoption due to the large user base of Transsion phones in Africa. By 2020, PalmPay had over 1 million downloads of its payments app in Nigeria.

In addition to payments, PalmPay expanded to offer services like lending, investments, savings, bills payment and more. It has an agent network to facilitate cash transactions across Nigeria.

PalmPay received its operating license from the Central Bank of Nigeria in 2021. As of 2022, it had over 5 million users in Nigeria and processed over $2 billion in transactions.

Reasons for Closing PalmPay Account

Here are some common reasons you may want to delete or deactivate your PalmPay account:

  • You no longer need to use any PalmPay services
  • Moving to another digital payments provider
  • Concerns over security of account
  • Too many promotional emails/messages from PalmPay
  • Dormant account not being used anymore
  • Shared account that you no longer access
  • Temporary deactivation for a certain period

How To Delete PalmPay Account

Follow these step-by-step instructions to delete your PalmPay account:

  1. Login to your PalmPay app and go to profile settings.
  2. Under the Security section, choose to delete your PalmPay account.
  3. You will get a popup message asking for confirmation of account deletion.
  4. Go through the implications of account deletion highlighted on the page.
  5. If you wish to proceed, enter your PalmPay account password and click Confirm Deletion.
  6. Your PalmPay account will be permanently deactivated and deleted from PalmPay’s system.
  7. Withdraw any leftover funds in your PalmPay wallet prior to deletion.
  8. All your PalmPay services will get deactivated and you won’t be able to login again.

Withdrawing Remaining Funds

Before deleting your PalmPay account, ensure you withdraw any remaining funds in your PalmPay wallet through the following ways:

  • Cash out at a PalmPay agent location near you
  • Transfer from PalmPay wallet to your bank account
  • Use the funds to pay bills or top up airtime/data

If you are unable to withdraw funds due to account deletion, contact PalmPay customer care for assistance.

How To Deactivate Your PalmPay Account

As an alternative to permanent deletion, you can temporarily deactivate your PalmPay account if you plan to use it again in future. Follow these steps:

  1. Login and go to Profile settings
  2. Tap on ‘Deactivate my account’
  3. Confirm deactivation by entering your account password
  4. Your PalmPay account will be deactivated within 24 hours
  5. You can reactivate by simply logging in again with your credentials

Alternatives to Closing PalmPay Account

Instead of closing your PalmPay account completely, consider these alternatives:

  • Disable promotional notifications within PalmPay settings
  • Withdraw funds and stop using services without deactivating account
  • Maintain account in inactive status in case needed later
  • Switch to other payment apps but retain PalmPay account

FAQs on How to Delete, Close and Deactivate My Palmpay Account without stress

Here are some answered FAQs related to How to Delete, Close and Deactivate My Palmpay Account without stress.

Does PalmPay allow permanent account deletion?

Yes, PalmPay has an account deletion option under Profile Settings to permanently deactivate your account.

Can I reactivate my deleted PalmPay account in future?

No, once a PalmPay account is deleted it cannot be reactivated or used again in future.

What happens to money in my PalmPay wallet if I delete account?

Be sure to withdraw any leftover funds before deleting your account. Contact PalmPay support if you are unable to withdraw funds.

Will my PalmPay debit card still work after deleting account?

No, your PalmPay debit card will be deactivated once your main PalmPay account is deleted.

Can I temporarily deactivate my PalmPay account?

Yes, go to Profile > Deactivate my account to temporarily disable your PalmPay account instead of permanent deletion.

Is there any waiting period to delete PalmPay account after requesting closure?

No wait is required. Your PalmPay account gets instantly and permanently deactivated upon confirming deletion.

Will my credit history with PalmPay be impacted if I close my account?

Yes, closing your PalmPay account can adversely impact your credit profile with them.

Can I delete selective PalmPay services without closing entire account?

No, you can only deactivate the entire PalmPay account. You cannot delete individual PalmPay services.

What details do I need to provide to delete my PalmPay account?

You will need to enter your registered mobile number and account password to authenticate and confirm PalmPay account deletion.

Is there any way to download my PalmPay transaction history before closing account?

Yes, you can download your PalmPay statements from the app before deleting your account permanently.

What happens to my pending PalmPay transactions if I delete my account?

Ensure all transactions are completed before initiating account deletion. Pending transactions may fail if account is closed.

Can I directly contact PalmPay to help close my account?

No, you need to go through the account deletion process within the PalmPay app. Contact them only if facing issues.

Will PalmPay notify me if someone tries to access my deleted account?

Once a PalmPay account is deleted, it cannot be accessed again. No further notifications will be sent.

How long does PalmPay take to delete account after request is submitted?

PalmPay account deletion is instant and happens immediately when you confirm the account closure process.

If I owe PalmPay money, can I still delete my account with them?

You need to first repay any outstanding dues before being allowed to delete your PalmPay account.


Deleting your PalmPay account is a quick and straightforward process that can be completed entirely within the PalmPay app.

Be sure to withdraw any wallet balance and download transaction history before initiating account closure. For temporary deactivation, use the deactivate option instead of permanent deletion.

With multiple digital payment options available today, closing your PalmPay account is simple in just a few clicks.

And now after reading this post you know How to Delete, Close and Deactivate My Palmpay Account without stress. Here is a blog on how to create PalmPay account.

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