Carbon Customer Care Number, Whatsapp Contact and Office Addresss

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Welcome, Today we’ll talk about Carbon Customer Care Number, Whatsapp Contact and Office Addresss

Carbon is a leading Nigerian digital bank serving customers nationwide. This article provides Carbon’s customer service phone number, email address, social media channels and office location for users to easily contact for any account support needs.

Launched in 2012, Carbon (formerly Paylater) aims to provide financial services integrating seamlessly into the modern, busy Nigerian lifestyle. With a growing clientele and now over $90 million funding, Carbon introduced digital banking offerings to simplify money management.

Key features include:

  • Zero charge current/savings accounts
  • Free local transfers and card transactions
  • High yield savings and fixed deposits
  • Loans and advances
  • Bill payments
  • Airtime/data purchase

The robust product suite built around strong customer experience continues attracting young banked/unbanked demographic nationwide via online/mobile channels.

Contacting Carbon Customer Care

Carbon provides dedicated customer assistance across the following channels 24/7:

Phone and WhatsApp

Speak to Carbon support or get guided help via WhatsApp chat at:

  • +2 341 460 9945

In-App Chat

Log into the Carbon mobile app and launch live chat with agents for account assistance and troubleshooting errors.

Locating the Carbon Head Office

The Carbon head office physical address is:

  • Plot 642C, Akin Adesola Street, Victoria Island Lagos, Lagos Nigeria

Additional satellite support centers operate in key cities like Port Harcourt and Abuja.

Opening a Carbon Account

To start banking with Carbon:

  1. Download mobile app or visit website
  2. Enter personal details for digital onboarding
  3. Submit photo ID proof like national ID card
  4. Activate account features needing including debit card
  5. Fund account by bank transfer or card payment
  6. Start enjoying seamless digital banking!

Video KYC plus account numbers provided instantly upon signed application.

Minimum Opening Balance

Carbon accounts have no minimum opening balances. Operate with zero naira without penalties or ledger fees.

However fund account to unlock payment capabilities as needed for transactions.

Verifying New Customers

Carbon reviews applications and verifies IDs before fully activating accounts within 1 business day ensuring robust compliance.

Carbon Customer Care Number, Whatsapp Contact and Office Addresss

Using the Carbon Debit Card

Plastic debit cards ship to customer addresses a few days after digital account creation. Activating and using the card features:

  • Contactless payments
  • ATM withdrawals
  • International transactions
  • Expense splitting
  • Loan repayments
  • Peer transfers

Cards work with Apple/Google Pay. Replacements reissued for only ₦1,000 upon request if lost, stolen or damaged.

Checking Account Balances

Before transacting, check available account balance via USSD menu *922*1# or logging into mobile/web app which syncs wallet balances real-time with debit card usage across channels.

Managing Card Security

Take measures to keep card usage safe like enabling OTP notifications for overseas transactions. Also monitor account closely and report unauthorized charges promptly to revert if needed.

Reaching Carbon While Abroad

As a digital bank, Carbon offers products usable globally including overseas card payments and global money transfers.

Contact customer care through channels listed earlier highlighting international location. Expect minor delays connecting via phone but otherwise accessible worldwide through electronic modes like email and social media which see quick responses despite time zones.

Switching from Carbon

If dissatisfied, Carbon makes account closure seamless. Initiate closer request via app, clear outstanding balances/loans and download payment records. Rival mobile money operators include:

  • ALAT
  • Kuda
  • Vbank
  • Sparkle

Given account number portability regulations, easily divert salary/customer payments to new provider once deactivated.

FAQS About Carbon Customer Care Number, Whatsapp Contact and Office Addresss

How old must I be to open a Carbon account?

Carbon requires customers are 18+ years old before issuing independent accounts aligned with financial access policy for legal minors.

Does Carbon offer group/family accounts?

Yes. Carbon provides joint accounts and wallets allowing interdependent access great for households, family members and group savings/spending.

Can I pay school fees using Carbon?

Yes. Carbon facilities convenient bulk transfers to participating educational institutes from app/web using bank details provided.

How many debit cards can I request on one Carbon account?

Currently Carbon issues one card per account holder. Contact support to request additional cards for family members under joint accounts (coming soon).

Where can I use the Carbon debit card?

The Carbon Mastercard functions worldwide over 200 countries just like any other card for payments, withdrawals wherever Mastercard accepted.

How do I set international transaction limit on my Carbon debit card?

Log into Carbon web/app, go to Card Settings to configure applicable thresholds like daily ATM withdrawals, point of sale limits and overseas usage caps as needed.

Can I withdraw cash without my Carbon debit card?

Yes. Use Carbon app to initiate withdrawals entering OTP into any ATM nationwide through cardless channels with nominal convenience fee.

Does the Carbon account support USD/Euro deposits?

Not currently. Carbon wallets only support Nigerian Naira for now. Dollar cards and multicurrency additions in future pipeline to be announced.

How do I report unauthorized Carbon account transaction?

Alert fraud team immediately via available channels highlighting disputed payments for investigation and reversal processing as applicable under policy.

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Carbon delivers flexible digital banking helping Nigerians manage finances conveniently across devices. Contact channels provide 24/7 customer assistance via phone, WhatsApp, email, social media and in-app support on any account or service issues. Video KYC plus quick debit card issuance enables fast remote onboarding so clients access affordable payments and banking products meeting their lifestyle needs seamlessly.p

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