Forgot my Branch Password and Pin – How to Reset, Change and Recover Branch Password and Pin

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Hello and Welcome Today we’ll talk about Forgot my Branch Password and Pin – How to Reset, Change and Recover Branch Password and Pin.

Branch is a popular financial services app in Nigeria that offers quick loans, savings and bill payments. As a Branch user, it’s common to forget your account password or app PIN over time. Don’t worry if you lose your Branch credentials, you can easily reset, recover or change your forgotten password and PIN by following this detailed guide.

Launched in 2015 and based in Lagos, Branch is one of Nigeria’s top fintech apps. It provides loans from ₦1,500 to ₦500,000 with flexible repayment up to 12 months. Over 300,000 customers use Branch for instant loans and financial services.

To access loans on Branch, you need to create an account by providing personal details and BVN. You’ll also set a password and 4-digit PIN for secure login. Branch utilizes high-grade encryption to protect user data and privacy.

However, after some time it’s common for users to misplace or forget their Branch login credentials. Without the proper password and PIN, you cannot access your account, loan app or make repayments. Don’t panic, you can easily recover, reset or change your forgotten Branch credentials by following the simple guides outlined below.

How to Easily Reset Forgotten Branch Password

If you forgot your Branch account password, use this quick step-by-step guide to reset it:

  1. Open the Branch app and tap ‘Forgot Password’.
  2. Enter your registered phone number.
  3. Click the password reset link sent via SMS.
  4. Create a new password and confirm to finish reset.
  5. Login seamlessly with your new password.

Resetting your forgotten Branch password via SMS takes just minutes. Be sure to enter your registered phone number.

Steps to Change Branch Password

If you still remember your current password but want to change it, follow these simple steps:

  1. Login to your Branch account with your credentials.
  2. Go to Profile > Security.
  3. Enter your old and new desired password.
  4. Confirm change to update your Branch password.

It’s good practice to periodically change your Branch password before you forget it. Select a strong password you can easily recall.

How to Reset Forgotten Branch App PIN

Follow this quick guide if you forgot your 4-digit Branch app PIN:

  1. Login to your Branch account using password.
  2. Go to Profile > App PIN.
  3. Enter a new 4-digit PIN of your choice.
  4. Confirm change to reset your forgotten PIN.

With just a few taps, you can instantly reset your old forgotten PIN with a new one. Be sure to store it securely.

Recovering Branch Password/PIN by Calling Support

You can also recover your forgotten Branch credentials by calling customer support. Follow these steps:

  1. Call +234 08136122649 during working hours for help.
  2. Provide your registered phone number for verification.
  3. Correctly answer the security questions asked.
  4. Support will then reset your Branch password and app PIN.
  5. Check SMS for newly created credentials.
  6. Login seamlessly with the updated password and PIN.

Calling Branch customer support is the best way to instantly recover all forgotten account login credentials.

How to Recover Branch Password/PIN by Email

You can also reset your forgotten Branch credentials directly via email. Just follow these steps:

  1. Go to Branch website and click ‘Forgot Password’.
  2. Enter your registered email address.
  3. Follow password reset link sent to your email.
  4. Answer security questions and create new password.
  5. Check email for temporary PIN to login and reset.

Resetting forgotten Branch account access via email is quick provided you have email access.

Tips to Avoid Losing Branch Account Access

Follow these tips to avoid misplacing your important Branch login details:

  • Create an easy to remember password with letters, numbers and symbols.
  • Set a simple 4-digit PIN you can recall easily.
  • Store your credentials securely using a password manager.
  • Change your password and PIN periodically.
  • Keep password recovery steps handy in case you forget.

FAQs About Forgot my Branch Password and Pin – How to Reset, Change and Recover Branch Password and Pin

Forgot my Branch Password and Pin - How to Reset, Change and Recover Branch Password and Pin

1. I forgot my Branch password, what should I do?

Select ‘Forgot Password’ on Branch login page, enter registered phone number, and follow prompts to reset password instantly via SMS.

2. How can I change my old Branch password?

Log in to your Branch account, go to Profile > Security, enter your current and new password, and confirm change to update before you forget it.

3. What if I lose my Branch app PIN?

If you lose your Branch app PIN, login with password first. Go to Profile > App PIN and set a new 4-digit PIN of your choice.

4. What is the quickest way to recover forgotten credentials?

Calling Branch customer support is the fastest way to recover all your forgotten account login details after identity verification.

5. How do I create a strong Branch password?

Use 8-16 characters mixing upper/lower case letters, numbers and symbols to create a strong password. Avoid common words or number sequences.

6. Can I set up fingerprint unlock for Branch?

Yes, Branch allows fingerprint unlock for quick access without entering password every time.

7. How long does Branch password reset take via SMS?

Reset only takes 2-3 minutes via SMS. Just enter registered phone number, click reset link, and follow prompts.

8. Can someone else change my Branch password?

No, only you can reset your Branch password after identity verification. Others cannot access or change it.

9. Where do I update my phone number for password reset?

Log into your Branch account, go to Profile > Personal Details to update the phone number used for password reset.

10. What details do I need to reset Branch password?

You need your registered phone number to initiate reset. Also answer security questions to verify identity.

11. Is there any limit to password reset attempts?

Yes, Branch allows only 3 password reset attempts in 24 hours to prevent unauthorized access. Try again after 24 hours.

12. Can I reuse old Branch passwords?

No, Branch does not permit reusing recent old passwords. Always create a new unique password.

Read more: finance how to close delete or deactivate your branch account easily


Forgetting your Branch credentials can be inconvenient and prevent you from accessing important financial services. Thankfully, Branch provides fast and simple password and PIN recovery options.

As explained in this guide, you can easily reset your forgotten Branch password via SMS reset link. Changing your password and PIN before you forget them is also straightforward through the Profile section. If you lose access completely, calling customer support or using email reset will swiftly restore your account access.

To avoid misplacing your details, always set simple credentials, enable fingerprint login, periodically change them, and keep recovery steps handy. With this knowledge, no Branch user needs to stay locked out due to forgotten login information.

By leveraging the password and PIN recovery methods outlined here, you can quickly regain entry to your Branch account when needed. Just follow the proper steps to verify identity and reset credentials successfully. Keep your registered phone number updated for fast access recovery. Stay informed and reassured that your finances remain securely accessible even if you forget your Branch app login details.

After reading this blog you know about Forgot my Branch Password and Pin – How to Reset, Change and Recover Branch Password and Pin.

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