Forgot my Moniepoint Password and Pin – How to Reset, Change and Recover Moniepoint Password and Pin

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Welcome Today we’ll talk about Forgot my Moniepoint Password and Pin – How to Reset, Change and Recover Moniepoint Password and Pin.

If you have forgotten your Moniepoint password or login PIN, you can easily reset and recover access to your account. Moniepoint offers a simple password reset process that allows you to securely create a new password using your registered phone number or email address. This comprehensive guide covers step-by-step instructions to reset, change or recover your forgotten Moniepoint password and PIN.

Moniepoint is a leading financial services platform in Nigeria that offers payments, transfers, savings, investments and loans. Key features include:

  • Send and receive money instantly
  • Pay bills easily via Interswitch/Quickteller
  • High ROI investment options
  • Savings and fixed deposit accounts
  • Secure platform with 2FA and biometrics
  • Dedicated customer support

With over 100,000 users, Moniepoint provides seamless financial services digitally via website and mobile apps.

Benefits of Using Moniepoint

Here are some of the major benefits of using Moniepoint:

  • Cost-effective transfers nationwide
  • Up to 15% interest on savings and investments
  • Access to quick and affordable loans
  • No hidden charges or fees
  • Secure HTTPS encrypted platform
  • 24/7 customer service via email, phone, chat

How to Reset Forgotten Moniepoint Password

If you forgot your Moniepoint account password, follow these simple steps to reset it:

  1. Go to the Moniepoint website or mobile app login page
  2. Click on ‘Forgot Password’
  3. Enter your registered phone number or email address
  4. You will receive an OTP on phone/email
  5. Input the OTP and create a new password
  6. Your Moniepoint account password will be reset

The whole process takes just a few minutes. Make sure to set a strong password that you can easily remember.

How to Change Moniepoint Password

If you want to change your old Moniepoint password, use these steps:

  1. Login to your Moniepoint account
  2. Go to ‘Settings’ and click on ‘Change Password’
  3. Enter your current password
  4. Input a new password and confirm it
  5. Click on ‘Change Password’ to save the new password

We recommend changing your Moniepoint password every few months as a security best practice.

Recovering Forgotten Moniepoint PIN

To recover your forgotten Moniepoint app login PIN, follow these steps:

  1. Open the Moniepoint app on your phone
  2. Go to ‘Forgot PIN’ on the login screen
  3. Answer your security question correctly
  4. You will receive an OTP on your registered mobile number
  5. Input the OTP to create a new PIN
  6. Your Moniepoint app PIN will be reset

The security question helps verify your identity before resetting the PIN. Choose a PIN you can memorize easily.

How Long Does Moniepoint OTP Last

The OTP sent by Moniepoint for password or PIN reset is usually valid for 5 minutes. You need to input the code within this duration for successful reset. If the OTP expires, you can request Moniepoint to resend a new OTP again.

Tips to Keep Moniepoint Account Secure

Here are some useful tips to keep your Moniepoint account and money safe:

  • Create a strong password with letters, numbers and symbols
  • Change your password every 2-3 months
  • Never share your password or PIN with anyone
  • Set app PIN and enable fingerprint login
  • Enable transaction notifications and alerts
  • Monitor account regularly for unauthorized activity

Common Moniepoint Login Issues and Solutions

Here are some solutions for common Moniepoint login issues:

  • If you enter wrong password multiple times, your account may get locked. Reset password to unlock.
  • Check internet connection if you face login errors.
  • Update your old phone number or email if you don’t receive OTP.
  • Clear app cache and cookies if facing app login problems.
  • Contact Moniepoint support if issues persist in logging in.

Moniepoint Customer Service

If you have any queries regarding resetting your Moniepoint password or PIN, contact their customer support:

  • Live Chat: Available 24/7 on website and app
  • Email:
  • Phone: +2341 888 8329
  • Social Media: Active on Facebook, Instagram, Twitter

FAQs About Forgot my Moniepoint Password and Pin – How to Reset, Change and Recover Moniepoint Password and Pin

Forgot my Moniepoint Password and Pin - How to Reset, Change and Recover Moniepoint Password and Pin

Here are some frequently asked questions about Moniepoint login:

1. I forgot both my password and PIN. What should I do?

Use forgot password option and reset your app PIN via security question after changing password.

2. Can I reset Moniepoint password without OTP?

No, OTP verification is required to securely reset your Moniepoint account password.

3. How long does it take to change Moniepoint password?

Moniepoint allows instant password change after entering the correct current password.

4. What happens if I enter wrong PIN multiple times?

After 3 wrong PIN attempts, you will be logged out automatically. Use forgot PIN option to reset.

5. Can I use the old password again when I reset it?

No, it is advisable to use a new password that you have not used before for better security.

6. Will I get notified if password is changed without my consent?

Yes, Moniepoint sends an email and SMS alert if your account password is changed.

7. How can I make my Moniepoint password very secure?

Use a long combination of random letters, numbers and special symbols to create a strong password.

8. Where can I change the security question for PIN reset?

You can change your security question in Settings under your Profile in the Moniepoint app.

9. What happens if I enter wrong OTP multiple times?

After 3 wrong OTP attempts, the code expires. You will have to request Moniepoint to resend the OTP.

10. How do I activate fingerprint login for Moniepoint app?

Go to Profile > Biometrics > Enable Fingerprint Login. Your fingerprint can then be used to access your account.

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Resetting your forgotten Moniepoint password or PIN is quick and simple if you follow the right steps. Moniepoint offers a convenient password reset option using your registered phone number or email to receive an OTP.

Make sure to create a strong and unique new password when you reset it. Change your password periodically for better security. Setting an app PIN, fingerprint login and enabling transaction notifications also helps keep your account safe.

Contact Moniepoint customer care immediately if you notice any unauthorized activity on your account. Keep your login credentials strictly confidential and be wary of phishing attempts. With the proper precautions, you can securely access and manage your Moniepoint account as well as reset your credentials if you ever forget them.

After reading this article now you know Forgot my Moniepoint Password and Pin – How to Reset, Change and Recover Moniepoint Password and Pin.

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