Forgot my Palmpay Password and Pin – How to Reset, Change and Recover Palmpay Password and Pin

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Welcome, Today we’ll talk about Forgot my Palmpay Password and Pin – How to Reset, Change and Recover Palmpay Password and Pin.

If you have forgotten your palmpay password or login PIN, you can easily reset and recover access to your account. palmpay offers a simple password reset process that allows you to securely create a new password using your registered phone number or email address. This comprehensive guide covers step-by-step instructions to reset, change or recover your forgotten palmpay password and PIN.

palmpay is a leading fintech platform in Nigeria that offers payment solutions, banking services, loans and investments. Key features include:

  • Wallet for making and receiving payments
  • Savings and investment options
  • Easy transfers and airtime/data purchase
  • Loans and quick credit services
  • Physical and virtual debit card issuance
  • Secure platform with 2FA and biometric login

With over 1 million users, palmpay provides seamless financial services digitally via websites and mobile apps.

Benefits of Using palmpay

Here are some of the major benefits of using palmpay services:

  • Easy and affordable money transfers
  • Airtime and data purchase without stress
  • Competitive interest rates on savings
  • Quick access to loan facilities
  • Zero charges for maintaining balance
  • 24/7 customer service via chat, email, social media

How to Reset Forgotten palmpay Password

If you forgot your palmpay account password, follow these simple steps to reset it:

  1. Go to the palmpay website or mobile app login page
  2. Click on ‘Forgot Password’
  3. Enter your registered phone number or email address
  4. You will receive an OTP on phone/email
  5. Input the OTP and create a new password
  6. Your palmpay account password will be reset

The whole process takes just a few minutes. Make sure to set a strong password that you can easily remember.

How to Change palmpay Password

If you want to change your old palmpay password, use these steps:

  1. Login to your palmpay account
  2. Go to ‘Settings’ and click on ‘Change Password’
  3. Enter your current password
  4. Input a new password and confirm it
  5. Click on ‘Change Password’ to save the new password

We recommend changing your palmpay password every few months as a security best practice.

Recovering Forgotten palmpay PIN

To recover your forgotten palmpay app login PIN, follow these steps:

  1. Open the palmpay app on your phone
  2. Go to ‘Forgot PIN’ on the login screen
  3. Answer your security question correctly
  4. You will receive an OTP on your registered mobile number
  5. Input the OTP to create a new PIN
  6. Your palmpay app PIN will be reset

The security question helps verify your identity before resetting the PIN. Choose a PIN you can memorize easily.

How Long Does palmpay OTP Last

The OTP sent by palmpay for password or PIN reset is usually valid for 5 minutes. You need to input the code within this duration for successful reset. If the OTP expires, you can request palmpay to resend a new OTP again.

Tips to Keep palmpay Account Secure

Here are some useful tips to keep your palmpay account and money safe:

  • Create a strong password with letters, numbers and symbols
  • Change your password every 2-3 months
  • Never share your password or PIN with anyone
  • Set app PIN and enable biometric login
  • Enable transaction notifications and alerts
  • Beware of phishing emails or links asking for login details

Common palmpay Login Issues and Solutions

Here are some solutions for common palmpay login issues:

  • If you enter wrong password multiple times, your account may get locked. Reset password to unlock.
  • Check internet connection if you face login errors.
  • Update your old phone number or email if you don’t receive OTP.
  • Clear app cache and cookies if facing app login problems.
  • Contact palmpay support if issues persist in logging in.

Palmpay Customer Service

If you have any queries regarding resetting your palmpay password or PIN, contact their customer support:

  • Live Chat: Available 24/7 on website and app
  • Email:
  • Phone: +2 341 888 6888
  • Social Media: Active pages on Facebook, Instagram, Twitter

FAQs About Forgot my palmpay Password and Pin – How to Reset, Change and Recover palmpay Password and Pin

Forgot my Palmpay Password and Pin - How to Reset, Change and Recover Palmpay Password and Pin

Here are some frequently asked questions about palmpay login:

1. I forgot both my password and PIN. What should I do?

Use forgot password option and reset your app PIN after changing password.

2. Can I reset palmpay password without OTP?

No, OTP verification is required to securely reset your palmpay account password.

3. How long does it take to change palmpay password?

palmpay allows instant password change after entering the correct current password.

4. What happens if I enter wrong PIN multiple times?

After 3 wrong PIN attempts, you will be logged out automatically. Use forgot PIN option to reset.

5. Can I use the old password again when I reset it?

No, it is advisable to use a new password that you have not used before for better security.

6. Will I get notified if password is changed without consent?

Yes, palmpay sends an email and SMS alert if your account password is changed.

7. How can I make my palmpay password very secure?

Use a long combination of random letters, numbers and special symbols to create a strong password.

8. Where can I change the security question for PIN reset?

You can change your security question in Settings under your Profile in the palmpay app.

9. What happens if I enter wrong OTP multiple times?

After 3 wrong OTP attempts, the code expires. You will have to request palmpay to resend the OTP.

10. How do I activate fingerprint login for palmpay app?

Go to Profile > Biometrics > Enable Fingerprint Login. Your fingerprint can then be used to access your palmpay account.

11. Can I reset palmpay password without registered number?

No, you need a registered phone number or email to receive the OTP for resetting palmpay password.

Read more: finance how-to close delete or deactivate your aella credit account easily


Resetting your forgotten palmpay password or PIN is quick and convenient using the OTP-based forgot password process. Make sure to create a unique and strong new password when you reset it. Change your password regularly for better security. Setting an app PIN, enabling biometric login and transaction notifications also helps keep your account safe. Immediately contact palmpay customer care if you notice any unauthorized transactions. Keep your login credentials strictly private and avoid accessing your account on public devices. With proper precautions, you can securely manage and reset access to your palmpay account as needed. Follow the step-by-step instructions provided in this guide if you ever forget your palmpay password or PIN.

After reading this blog you know about Forgot my Palmpay Password and Pin – How to Reset, Change and Recover Palmpay Password and Pin.

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