How to Block Your Moniepoint Account if Your Phone is Stolen

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Hello and Welcome, Today we’ll be discussing On How to Block Your Moniepoint Account if Your Phone is Stolen.

Having your primary phone with the Moniepoint app stolen allows criminals access to your account and wallet balance. It is critical to immediately block your Moniepoint account if your phone containing the app is lost or stolen.

Table of Contents

Reasons to Swiftly Block Moniepoint Account for Stolen Phone

  • Prevent unauthorized transactions on your account
  • Stop wallet balance withdrawals at ATMs or agents
  • Disable recurring payments and subscriptions set up
  • Protect linked bank accounts and debit/credit cards
  • Restrict access to personal information in app

How to Block Moniepoint Account

How to Block Your Moniepoint Account if Your Phone is Stolen

If your main Moniepoint phone is lost or stolen, take these steps quickly:

  1. Call Moniepoint support and report phone theft
  2. Moniepoint will immediately block account access
  3. Reset Moniepoint app login details from a different phone
  4. Remove saved beneficiary accounts as a precaution
  5. Closely monitor account for unauthorized activity

Other Ways to Block Moniepoint Account

  • File a police report for stolen phone and submit details to Moniepoint
  • Email Moniepoint support from registered email ID about phone theft
  • Visit nearest Moniepoint agent office for help blocking account
  • Login on a new device and change credentials to disable old phone

Using Find My Device to Enhance Moniepoint Security

Consider these measures to protect your account in case your phone is ever lost:

  • Install a Find My Device app to locate, lock or remotely wipe phone
  • Setup option to remotely log out of Moniepoint app if phone is lost
  • Encrypt Moniepoint app wallet and enable login PIN/biometrics
  • Frequently transfer Moniepoint balance to bank account as a precaution

FAQs on How to Block Your Moniepoint Account if Your Phone is Stolen

1. How quickly can Moniepoint block my account if I report phone loss?

Moniepoint aims to instantly disable accounts upon request once theft/loss is reported and verified. However, speed depends when you contact support.

2. Can I remotely block my Moniepoint account without contacting support?

Currently, Moniepoint does not offer remote self-service blocking from another device. You need to contact support to initiate blocking.

3. Will Moniepoint refund unauthorized transactions from my stolen phone?

Moniepoint investigates unauthorized/fraudulent transactions and may refund amounts per security policies if you promptly reported account blocking when phone was stolen.

4. How can I access Moniepoint after my phone is stolen?

Once blocked, Moniepoint support will assist you with resetting credentials through an alternate number and new device for safe re-access.

5. What details should I avoid sharing when contacting Moniepoint?

How to Block Your Moniepoint Account if Your Phone is Stolen

Never share your account password, PIN or OTPs received on other devices. Moniepoint agents will never ask for these sensitive credentials.

6. How can I prevent Moniepoint access if I lost my phone without data?

Report immediately using another phone. Alternatively, visit nearest Moniepoint agent office. Enable Find My Device apps to prepare for future connectivity loss situations.

7. What if I cannot remember key account details when contacting Moniepoint?

Moniepoint will verify you using registered phone, name, email and ID proofs. If you have forgotten credentials, access can be restored through registered email.

8. How will I know when Moniepoint has blocked my stolen phone account?

Moniepoint support will confirm once your account is blocked. You will also get an SMS notification. Check by trying to login from another device.

9. How long does Moniepoint account blocking last after I report phone theft?

Account blocking is permanent unless you personally request restoration through approved process after getting replacement phone. This prevents unauthorized access.

10. Can I get Moniepoint wallet balance refunded if unauthorized withdrawals occurred?

Moniepoint investigates fraudulent withdrawals and issues refunds if you promptly reported theft, did not willingly share one-time-passwords, and complied with security policies.

11. How can I prevent account access through stolen biometric data?

Use a PIN as primary login option instead of fingerprint or face recognition which can be hacked. Change your PIN frequently for enhanced security.

12. What risks are there if I don’t immediately block my Moniepoint account?

Major risks include account takeover for fraudulent transactions, wallet drainage through transfers, cash withdrawals via agents, and theft from linked bank accounts.

13. Can someone still access Moniepoint on my stolen phone?

No, once your account is blocked, the Moniepoint app on stolen device will show as unauthorized and block transactions.

14. How long does it take to regain access after Moniepoint blocks my account?

Moniepoint aims to swiftly assist with credential resets and account restoration through approved alternate devices after blocking the stolen phone.

15. Will I need to re-complete KYC after Moniepoint blocks my account?

How to Block Your Moniepoint Account if Your Phone is Stolen

No, you can regain access through simplified process as Moniepoint already has your verified KYC documents. Just submit ID proof and reset credentials.

16. Should I delete my Moniepoint account if phone is stolen?

No need to delete account. Just swiftly block the account on stolen device and reset credentials. Moniepoint can restore access on a new device while protecting your wallet.

17. How can I enhance security when reaccessing Moniepoint after phone theft?

Change your PIN, use a strong unique password, enable two-factor authentication, avoid public WiFi, scrutinize transactions closely, and use Find My Device apps on new phone.

18. What transaction risks remain even after I block my Moniepoint account?

Risks include any pending/recurring payments not halted before blocking which may still deduct funds. Review and cancel any active mandates.

19. Should I transfer funds from Moniepoint wallet to bank before account blocking?

Yes, temporarily moving funds to bank account as a precaution after blocking your Moniepoint account minimizes wallet balance loss risks until you regain access.

20. How can I avoid delays in regaining access to my Moniepoint account?

Ensure your registered details with Moniepoint are updated. Quickly submit ID proof and comply with procedures to reset credentials and restore access promptly.

21. What risks are there in using same Moniepoint PIN before and after blocking?

Reusing old PIN on new device after blocking is risky if thieves obtained it earlier. Set a new unique PIN different from old one for enhanced safety.

Read more: finance forgot my cowrywise password and pin how to reset change and recover cowrywise password and pin


By taking these measures quickly after a theft, Moniepoint account access can be disabled and further data loss prevented. Be sure to memorize account details to easily facilitate locking down accounts after a theft.

After reading this blog you know about How to Block Your Moniepoint Account if Your Phone is Stolen.

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