Hello and welcome, Today we’ll talk about Migo Customer Care Whatsapp number, Phone Number, Email Address and Office Address.
Migo is a fintech company providing quick cash loans to consumers in Nigeria. They have become widely popular for easy loan disbursal within minutes into customer accounts.
When Nigerian customers take a loan from Migo, they may need to contact Migo customer care for any questions, complaints or other issues. Migo offers multiple channels including WhatsApp, phone, email and office address for customer assistance.
When Did Migo Become Popular in Nigeria?
Migo commenced operations in Nigeria in 2018 and within a few years, became one of the most downloaded loan apps. Factors that contributed to Migo’s popularity were:
- Quick access to cash loans in just a few taps on smartphone
- No collateral or guarantor required for loans
- Loans from ₦3000 to ₦250,000 for salaried individuals
- Convenient repayment structure aligned to customer salary cycle
- Partner agreements with banks for loan disbursal directly into accounts
By 2021, Migo had disbursed over $100 million loans in aggregate to over 1 million unique customers in Nigeria through its loan app.
Key Facts About Migo
- Headquartered in San Francisco with operations across Africa & Asia
- Backed by investors like Visa, Endeavor Catalyst, Velocity Capital
- Uses alternative credit scoring models for loan underwriting
- 0% defaulter rate claimed on its consumer lending business
- Migo app available on Android & iOS app stores across Nigeria
Migo Customer Care Contact Channels
Here are the quickest ways Nigerian customers can contact Migo for assistance:
Migo WhatsApp Customer Care Number
The Migo WhatsApp number for customer care is 08100001466. Nigerian customers can start a chat via WhatsApp to get loan-related assistance on documentation, application status, repayment, technical issues and more.
Migo Nigeria Customer Care Phone Number
To talk to a live customer care representative on phone, Nigerian customers can call 170022746709 during working hours. This helpline can clarify queries not addressed via WhatsApp.
Email Address for Migo Nigeria Customer Service
For non-urgent loan account inquiries, the email address for Migo Customer Service Nigeria is support@migo.money. Emails are aimed to be responded within 4 business hours by the service team.
Migo Office Address and Location in Lagos, Nigeria
The head office address of Migo in Lagos, Nigeria is:
3B Adekunle Lawal Road, Ikoyi, Lagos, Nigeria.
FAQs on Migo Customer Service in Nigeria
Q1. What are the working hours for contacting Migo Nigeria Customer Care?
Migo customer care is available on +234(0)1700227467/09087792933from 9 AM to 7 PM, Monday to Friday. On Saturdays, the support team works from 10 AM to 4 PM.
Q2. Can Migo provide digital statements for my loan account?
Yes, via the Migo Nigeria app, customers can access digital loan statements showing their historical transactions, repayments, interest costs and outstanding dues.
Q3. What methods can be used to repay my outstanding Migo loan?
Customers can make Migo loan repayments instantly via Debit Card, Bank transfer, Mobile Money transfer or Cash deposit at partner banks. Repayments immediately reflect in the Migo loan account.
Q4. My Migo loan application was rejected. Why did this happen?
Loan applications can get rejected if the customer does not meet credit, income, employment or other eligibility policies of Migo. The specific reason is intimated to the applicant via email or in-app notification.
Q5. How to request a refund of my Migo loan processing fee after cancellation?
You can call the Migo Nigeria customer helpline or send an email to customercare@migo.africa requesting to refund your loan processing fee if your applied loan was cancelled or application rejected.
Q6. How do I update my mobile number registered with my Migo loan account?
Login to your Migo Nigeria account, go to My Account > Basic Information and update your mobile number details. You can also call customer care on 08100001466 for assistance.
Q7. I am unable to access my Migo account as I have forgotten password. What should I do?
Use the Forgot Password feature on Migo Nigeria login screen. An OTP will be sent to your registered mobile number to verify identity and create a new login password.
Q8. Can I get my Migo account statements delivered via email?
You can contact Migo Nigeria Customer Care via call or email and place request to start receiving loan account e-statements on your registered email ID.
Q9. Apart from cash loans, does Migo also offer personal loans?
No, Migo only provides short term credit line of up to 30 days. For personal loans with longer repayment tenors, customers should approach their bank or other licensed lenders.
Q10. What all details are needed for verification of my Migo loan account?
For account verification, you need to provide registered mobile number linked to your account, full name, date of birth or loan ID details to Migo customer care executive.
Q11. How can I request closure of my inactive Migo loan account?
Contact Migo Nigeria Customer Care via call on 08100001466 or send email to customercare@migo.africa requesting voluntary closure of your dormant loan account if you do not need further loan facility.
Q12. How can I update my employer details in my Migo loan application?
Login to your Migo account, go to My Info and tap on Employment Information to update current details of your job, workplace, income sources and other KYC information.
Q13. What all details do I need to submit to change bank account for receiving my approved Migo loan?
To change your bank account linked with the Migo app, you need to provide account holder name, new account number and Bank name via app or by calling Migo Nigeria customer care.
Q14. Can I apply for a Migo loan without having a smartphone?
Unfortunately without a smartphone, you cannot install the Migo app or complete the loan application process which involves uploading your documents for verification.
Q15. Does Migo provide quick emergency loans in Nigeria?
Yes, Migo positions its digital cash loans to meet urgent financial needs. Existing repeat customers can get emergency loans approved and disbursed to bank account within 1 hour.
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Conclusion
To summarize, Nigerian customers can get assistance on any questions or complaints regarding their Migo loan account by contacting the customer care via multiple channels:
WhatsApp Message: +234(0)170022746709/087792933
Phone Call: 170022746709
Email: support@migo.money
The office address to visit the Migo support center is 3B Adekunle Lawal Road, Ikoyi, Lagos, Nigeria.. By saving these Migo customer care contact details, customers can easily reach out for loan-related help or information.
After reading this blog you know about Migo Customer Care Whatsapp number, Phone Number, Email Address and Office Address.
