Palmcredit customer care WhatsApp number, phone number, email address, and Office Adress

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Hello and welcome, Today we’ll be discussing about Palmcredit customer care WhatsApp number, phone number, email address, and Office Adress

PalmCredit is a leading fintech lender in Nigeria providing quick loans to millions through an accessible digital platform. Get all their customer care contact channels here for any account issues.

Since founding in 2019, PalmCredit has delivered over 1 million loans across Nigeria by focusing on financial inclusion through technology. With funding from global investors, they continue enhancing digital credit services in Africa’s biggest economy.

Table of Contents

Key PalmCredit Customer Service Channels

PalmCredit operates dedicated local support resources to help customers via:


???? +234 017001000

Phone Number

017001000 (9am – 6pm(Mon-Fri), Sat-9am-5pm)

Email Address


Office Address

???? Mailing Address: 45c Sauket St, Ikeja GRA, Ikeja, Lagos, Nigeria

PalmCredit Customer Care Working Hours

The PalmCredit Nigeria customer experience team is available from:

Mondays – Fridays

9am – 5pm


10am – 2pm

Public Holidays


PalmCredit Customer Care Responsibilities

The dedicated customer care unit handles enquiries covering:

Loan Application

Support submitting loan requests or tracking status.

Repayment Issues

Review pending payments, outstanding interest or penlaties.

Tech Troubleshooting

Fix app access issues, password resets, error notifications.

Complaint Management

File and follow-up on formal grievances regarding services.

General Inquiries

Answer questions on available offerings, charges, recipient bank details verification, etc.

How to Check Loan Status on PalmCredit

To check your current loan account standing with PalmCredit:

Login to App

Open your PalmCredit app and enter login details.

Go to My Loan

Select “My Loan” from the main account dashboard.

See Details

It displays breakdown of repayment status amounts due and dates.

Contact Support

Get clarification from customer care if unsure how to interpret presented information.

Tips for Faster Complaint Resolution

To expedite addressing issues reported to PalmCredit customer service:

Reference Ticket Number

Quote complaint reference code in follow up calls or emails.

Provide Updates

Inform support of any changes since initially reporting grievance.

Be Responsive

Provide timely feedback to questions from agents for improved diagnosis.

Be Patient

Understand delays during peak periods as team prioritizes most urgent cases.

Palmcredit customer care WhatsApp number, phone number, email address, and Office Adress

PalmCredit Products Benefits

PalmCredit offers advantages like:

Quick Approvals

Loan decision made in minutes with disbursal into bank account within hour of approval.

No Collateral

Loans issued without requiring assets, pay slips, account history documents unlike banks.

Repayment Flexibility

Choose repayment frequency – weekly, monthly etc based on your cash flow.

Low Interest

Competitive lending rates helping users borrow affordably.

100% Online

Fully digital loan services from application to disbursal for convenience.

One-Tap Repeat Loans

Quick access repeat loans for existing verified customers.

Free Financial Tips

PalmAcademy provides free credit management best practices education via email newsletters and app.

FAQS About Palmcredit customer care WhatsApp number, phone number, email address, and Office Adress

1. Is PalmCredit a licensed money lender?

Yes, PalmCredit operates with formal approval certification issued by recognized regulators to provide loans legally in Nigeria.

2. What network can I call PalmCredit Customer Care toll free?

All major mobile operators like MTN, Airtel, Glo and 9mobile can call the dedicated PalmCredit customer support hotline number without airtime charges.

3. How long do I need to wait to get loan after applying?

Already KYC pre-approved repeat borrowers get loan disbursed in under 5 minutes. New applicants receive loan decision feedback within an hour after application submission.

4. What should I do if my loan repayment date was missed?

Contact PalmCredit customer care immediately to make alternative repayment arrangements and avoid incurring non-payment penalties if you miss set due dates for loan obligations.

5. Can someone with bad credit history qualify for PalmCredit loans?

Even applicants with prior loan defaults can still potentially obtain a PalmCredit loan after review although their limits may be restricted compared to those with healthy histories.

6. Is there any PalmCredit office branch in Abuja or Lagos?

For now, PalmCredit operates as a lean digital lender without designated physical office locations for customers. However, you can visit partner bank branches to make cash repayments.

7. What exactly does account verification on PalmCredit entail?

It typically involves submitting your valid government ID document, passport photo, home/work address details and contact particulars for credibility checks meeting regulatory Know-Your-Customer norms.

8. Can I have two PalmCredit loan accounts?

No, like other lenders PalmCredit restricts individuals to single accounts to effectively manage credit risks and prevent potential fraud.

9. I paid back my PalmCredit loan in full but account still shows debt?

Contact customer support so they can apply the funds correctly and clear outstanding amount. System delays may sometimes show residuals temporarily.

10. How do I update my new phone number with PalmCredit?

Login to your PalmPay app, go to account Profile and tap Phone Number to input and confirm your new active mobile contact updated in their system.

11. I was inactive and PalmCredit closed my account. What can I do?

Contact the PalmCredit support team with your account details and verification information for next steps on possibly reopening your closed account due to inactivity or suspended access.

12. Does PalmCredit offer credit report assistance?

Yes, as part of their financial advisory services, PalmCredit can guide customers on checking, interpreting and improving personal credit rating scores from agencies like CRC Credit Bureau.

13. How do I contact the PalmCredit Abuja office?

PalmCredit currently does not operate local physical branches. All enquiries are handled by central teams accessible nationwide via provided hotline contacts for phone calls, WhatsApp and emails.

14. What is PalmCredit referral code used for?

The referral incentive code allows existing customers earn bonus credit for successfully inviting new users. It must be entered during sign up process to receive welcome rewards.

15. Does PalmCredit offer collateral free loans?

Yes. PalmCredit provides unsecured loans to qualifying borrowers without need for guarantees like property, valuables or pay slips unlike traditional banks.

16. What is the maximum loan amount offered to individuals?

The upper loan limit eligibility benchmarks for personal borrowers continues evolving but currently ranges between 300,000 to 1 million Naira based on applicant profile category.

17. How old must I be to qualify for PalmCredit loan?

You need to be at least 20 years old with valid national ID to independently apply and receive loan approval as per PalmCredit operating terms and conditions guidance.

18. What is the easiest way to make PalmCredit loan repayment?

The most convenient repayment method is via direct debit by authorizing recuring automated deductions from your bank account linked during application eliminating manual interventions.

Read more: finance how to delete close and deactivate my palmpay account without stress


PalmCredit continues expanding financial access across Nigeria through increasingly popular digital lending services.

Contact the support channels highlighted above for assistance with your PalmCredit loan account, repayments or associated service inquiries.

After reading this blog you know about Palmcredit customer care WhatsApp number, phone number, email address, and Office Address.

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